Tim had a conventional tank-based water heater and he wasn’t happy with its performance. But thankfully, we were there to install a nice, efficient unit! Go here to watch the video from Tim! http://www.halcoenergy.com/about-us/testimonials/20100-syracuse-ny.html
Tim
Wednesday, May 29
Dear Jim, Thank you so much for all of your help and expertise. The grant has been revised and new insulation accepted. Should start around June 1st. Contractor booked until then, but mission accomplished. Bless you for your help. Janet and Warren S.
Warren & Janet
Friday, May 3
John may be the most thorough technician we’ve ever had. He was very conscientious. Thanks for sending him.
Luke and Greta
Monday, Apr 29
Had Ed out here a few days ago to work on an over-pressure anomaly for my Navian. He came right when I called late at night. Looked the whole job over and arrived the next day as promised with all the parts needed to remedy the problem. I’ve had a few different people out here and I want to say that Ed is the nicest, most knowledgeable artisan that I have ever met. Ed is a great ambassador for Halco.
Tom
Friday, Apr 26
Hi Matthew, I really want to take the time to thank you again for your time and attention to our system. I can’t express what a relief it is to potentially have a system that functions well enough 🙂 You were a delight to work with as well. Wishing you all the best in your future pursuits!
Karen
Tuesday, Apr 16
John Schlegel performed our spring service today did a very good job. He was personable and tested everything. John–thank you!
Richard
Tuesday, Apr 16
Logan, Just wanted to thank you again for going ‘above and beyond’, especially when our furnace acted up in the midst of our ‘project’. Your professionalism and care and respect for our home meant so much AND you won the trust of my dad (who isn’t easy to please… trust me). Everyone who came into our home was extremely professional and was everything you said they’d be. You’re a young man with integrity. Don’t lost that. Your customers appreciate that and you’ll go far. Just a small token of thanks for your ‘special care’. Enjoy dinner with your wife. With many thanks, Al & Vicki (and Doug)
Al & Vicki
Tuesday, Apr 9
Steve is one heck of a skilled professional in his clarity, approach, intellect and ability to turn around a negative initial situation. I know from experience owning two companies this is not easy to accomplish. Steve’s openness and forthright, honest manner carries the day. Ron was kind and very well-versed in performing the audit and compilation of a coherent report and plan. Steve has worked with me since the 27th of February to reach an agreement on materials and scope of the replacement, the pricing to match me personal budget, NYSERDA paperwork and my concerns with focus and kindness… He is great. I appreciate his obvious concern for NYSERDA and their goals. Yesterday, I got to see this plan all come together. The installation process of my new furnace was fun to watch; your employees really know their jobs and work well as a team. All the guys were respectful, clean, organized and steady. Steve kept all on point, teaching team members as they went and assuring success. I was able to reach in my studio, while the install was completed on the other side of the wall from my studio. I had nothing to clean up after… …You are welcome to offer my reference to anyone that is interested and that will benefit HALCO. A month from now, when my remodeling is complete here, I will be glad to show prospective customers your install in my home. I will do what we can to find you more business.
Lee Soo
Thursday, Apr 4
Steve recently completed our annual heating system tune-up. He accomplished his work in a very competent manner and answered any and all of my questions in a very clear and thorough way. Thus, I will continue to rely on Halco to serve my HVAC needs in the future and will continue to refer friends and acquaintances to your company should they need help.
William
Tuesday, Apr 2
My only concern is that you don’t pay your people enough! What a team! We smelled gas in the basement in the afternoon on Saturday 3/23. Called NYSEG, they came and found that the control valve inside the furnace was leaking gas big time. So, they red tagged it and shut it off. We called two local repair men. The first claimed to have 24/7 services, but turned out that the guy ‘on-call’ was actually in PA at the time and couldn’t get to us until Sunday morning. So, we called the next one and he would come out, but it was going to be $140 with no guarantee that he would be able to fix anything because we had a Singer furnace. Then we saw your ad in the Yellow Pages, and noticed that you offer regular business hours until 9PM everyday. So we called and got a person that actually works at your company (the other guys were using answering services). The nice girl said that she wasn’t sure when exactly, but that someone would be to our house that evening and it would only be $89, and he would call ahead. The guy (Pete I think) did call and showed up at our door after dark. We were in the midst of renovating our kitchen, but he still insisted on donning his booties to walk through the kitchen to the basement. Once down there, he got right to work and checked the whole furnace over. He ended up finding a hole and two weld spots on the heat exchanger that were missed by our home inspector (we just moved in this past October). He said that he would have to red tag the furnace on top of the other red tag from NYSEG. Then he called his boss from our basement to see what could be done to get us heat ASAP. His boss told him to call Steve, your VP of Sales and Service. They talked for a bit, and then he handed the phone to me. Steve explained that we wouldn’t be able to get a new furnace Sunday, but would have a new one first thing Monday morning. Also, he said that based on our income he would be able to get us a deal through NYSERDA to help with the cost of the furnace. And he would be able to get some other discounts for the time of year, service plan, etc. Also, he mentioned that he would be able to apply the $89 from the service call that day to the balance of the new furnace. And, he said that the tech would be leaving us with 3 space heaters to keep warm until Monday – free of charge!! I was so happy at this point I was speechless. Then Sunday, Steve called me three times to work out all the details of the financing and NYSERDA application. On a SUNDAY!! He had a birthday party for one of his grand kids that evening, and he is calling me to make sure we have everything in order to be able to get the furnace first thing Monday. The installers showed up Monday morning and I directed them to the external entrance to the basement, but they had their booties in hand to walk through the kitchen (still under renovation, but we did finish just in time for Easter). They ended up having to take the old furnace out in pieces because it was so big. They finished the whole installation by 3PM. Then as they were running the drain line for the furnace, they noticed the old saddle valve from where the fridge had hooked into the cold water was leaking (I had capped it, but it was still leaking, so I knew I would have to take it off and seal the pipe at some point). I explained this to them and they went right ahead and fixed it for me and they did a darn good job of it too! So again, I just wanted to reiterate that I hope you pay your people a lot because they sure do deserve it.
Clayton
Saturday, Mar 23
