Plumbing Customer Testimonial from Pamela E. in Ithaca, NY

Mike was at our house today with a very difficult plumbing problem! His ability to think outside the box and his willingness to spend the time that it took to solve the problem were exceptional!!

Our house has had a string of impossible-to-solve plumbing problems for a long time. However, each time Mike has been able to use very clever tricks to solve the unsolvable!

Today, Mike even outdid himself and was able to take out a metal spring and a ball of old wire that was clogging our laundry drain, using unconventional tools and his ability to assess the real problem! How did he even do that?!!

He was also able to figure out the unique plumbing path (not the expected way of doing things), locate where the T was, and determine the weird direction of the pipes. I did not expect Mike to be able to solve the problem today but somehow he managed to do it! He is truly an amazing and dedicated problem solver!

You should also know that I have been a customer service consultant in the past and I would rate Mike’s ability to work with me, the customer, as an 11 out of 10! He has excellent communication skills and was willing to work with me to solve the problem in a way that made me feel respected and part of the team.

Thank you also for giving your plumbers cameras. Without these, I don’t think that Mike would have been able to locate and solve such an unusual problem. However, maybe I shouldn’t second guess Mike because he never gives up and somehow he always does the impossible!!

Thanks Mike!!