Rodney, I was given your email address, at my request, by Joel Needle because I felt compelled to pass along to you a few comments about the quality of the service I have received by your company employees this last week. First, I just moved to Auburn and bought this house about 7 weeks ago. I ran into a plumbing problem about 8:30 on Saturday night, 12/6/2014 and saw your company offered emergency service. I called your number and my call was handled by a very friendly and understanding woman. I explained I had to shut off the water to the house and could I get someone out as soon as possible. She told me should could have someone here around 8 in the morning on Sunday. Your service technician, Dan Burns, showed up Sunday morning. He was professionally attired, polite and very professional in his behavior. I liked the fact that he came in a company vehicle that was well stocked and professionally detailed. He looked over the problem, provided me with an estimate and proceeded to resolve the problem in a timely manner once I gave my approval. I was impressed by his depth of knowledge and pleasant personality. He then pointed out a few safety concerns, such as the fact that my hot water heater relief discharge was placed up against the chimney and would not function properly. He said he could correct the problem for a fee and I was glad to have him resolve the issue. I was so impressed with the quality of his work that I signed up for a Halco membership for heating and plumbing for about $25 a month. It’s an excellent plan. I also scheduled an energy audit. I received a call on Monday confirming the appointment for Tuesday. I like all the small professional touches your company offers. On Tuesday Joel Needle and Lindsay Snow arrived, on time, to do the energy audit. They too were professionally attired, pleasant and very professional in how they conducted the audit. Joel and Lindsay answered all my questions and explained all the processes they were doing and what they were looking for. I was very impressed with their depth of knowledge. Once they completed the audit they explained to me what all the house issues were and how each issue could be resolved. Let me tell you, I had no intention of spending $7900 to do the insulation and other fixes they recommended, but Joel and Lindsay were so thorough and helpful in explaining how these fixes would address my concerns, ice build up, energy cost, etc, that I decided to have your company do the work they recommended. Lindsay did a great job in doing the paperwork so i can get the 3.9% financing. That process of getting the financing and having your people do so much of the paper work for a loan that offers such a low interest rate is too good to turn down. The reason I felt compelled to write this email is simply that I am 53 years old, a professional myself, a systems analyst at ITT Goulds Pumps, and well educated. It’s not very often I deal with a company that conducts, and presents itself, in such a professional manner as Halco does. Your business model works perfectly. Whether it’s your interview process, training or a combination of both, whatever you are doing that allows people like Dan, Joel and Lindsay to be the face of your company to customers, is working perfectly. I have an older house and I plan on using Halco for all my plumbing, heating, electrical and insulation needs. I have never written an email of this nature before but I want to let Halco Management know how very impressed I am with their company and employees. Please relay my sincere thanks and these thoughts to the appropriate supervisors or managers. Thank you, Jeffrey
Jeffrey
Wednesday, Dec 10
Hal, I want to thank you for the work your Company completed on Old Rt 31 in Clyde. Recently one of your crews were out to my mothers house and completed an energy audit on her house. At that time they said that some of their findings may be covered under NYS Energy Grants. Well, last week your crews showed up and spray foamed the entire perimeter of her house. They also covered the crawl space floor with plastic to help stop the dampness from coming through. Dave and Phil(your insulation crew) did an excellent job. They covered everything with plastic and had to work around over 65+ years worth of sentimental valuables that were stored in the basement. They left no mess. They even removed some old damaged insulation that had been there for years, and removed everything from site. Also while they were there, Dave (your furnace tech) did a thorough job of checking out the hot water tank, boiler, gas stove, and clothes dryer. He installed new smoke and CO2 detectors as well as replacing the thermostat’s. I want to thank your crews, your company and you for the service you provided. We would have never know that these funds were available with out your help. I know that with these improvements she will be able to live there more safely and comfortably throughout her remaining years. Please send this on the the appropriate people to let them know that their workmanship is appreciated. Thanks again. Tom C.
Tom
Monday, Jan 20
Hello Matthew, CONGRATULATIONS, IT’S A HUGE SUCCESS AND JOB WELL DONE!! It was very nice and wonderful to come home from work early this morning and have heat and comfortable rooms in the house. I checked and touched the baseboards in every room to make sure I am not dreaming or imagining things ‘IT WAS REAL, I HAVE HEAT’. I do not have to wear coat, hat, gloves and layers of clothes inside the house anymore. I commended of your professional presentation from the beginning June 2013 when you came to evaluate the heating system of my house. The two employee who started the work demonstrated high standard of morality, action and performance I am very impressed. Thank you so much, I am very grateful and I appreciate very much all the hard work, dedication, professional service and integrity you and your whole team had given me, especially to Graham and Joanne. Me and the White family are so proud of your company and will not only recommend you to other people for a five star service, but also keep you for our home needs. Sincerely, Ludy
Ludy
Monday, Jan 20
I just wanted to express my appreciation for the professional conduct of your representative, John Schlegel. He performed a maintenance/safety check on my furnace today. Thank you.
Carolyn
Wednesday, Jan 15
Hi, Hal. Just finished clearing most of my desk which happens all to infrequently. Came across all checks from you and sent in pre-payment on the REEL loan. I just want to say I am impressed with your follow up and commitment to that whole issue. You are a gentlemen. Your word as a businessman is taken by me as an absolute. I appreciate doing business with you and look forward to continue doing so. I am still getting many questions about my system from friends and co-workers and always recommend you and your company without reservation. Thank you.
Steve
Monday, Jan 13
This was a VERY difficult and dirty job. Eric arrived on time, prepared the work area quite well to minimize debris, dirt, etc. His attitude throughout the job was pleasant, positive and professional; this in spite of the fact he had NO help till afternoon. He could have given up on one or two parts of the job that looked impossible; but he was determined and found a way to get it done. Quality of the work was excellent as far as I could see. He took no ‘short cuts’ and did it right …. actually rectifying an air-flow deficiency created by the original Halco installation. We would be very pleased to have Eric return on any future service calls. He is a good ambassador for Halco.
Malcolm
Friday, Dec 6
Hi Logan, OMG…I HAVE HEAT!!!! YAY!!!! Thank you so much for all that you did to make the grant possible!!!! I am so happy that I have my new boiler. Will & Mike did an awesome job. Thank you, thank you THANK YOU!!! Have a great day… 😉
Dureen
Wednesday, Nov 20
I would like to thank your company and Dave for the great service. Very professional–got to us in great timing. No water at midnight wasn’t fun. But back up and running thanks to Halco & Dave R. Great job!!!
Leon
Thursday, Nov 14
Please pass along my thanks to a job well done by Matt, Dave and Eric. They removed my Freewatt system today and converted it to a conventional system. They arrived on time, addressed the many questions I had and communicated to me regularly while the work was being done. When completed, they did a thorough walk through with me, showing me everything that had been done. You are extremely fortunate to have such professional, helpful and courteous employees. Please share this with their managers so they can be recognized for a job well done. Thanks!! Dennis
Dennis
Friday, Nov 8
I want to thank you for a wonderful job. We love our new laundry room! Willy and Mike are the best in my book and they went above and beyond. You have two great employees. We have more work to do in the future and I hope that Halco will be there again to help us. Thanks again. Randall and Gwen
Randall
Sunday, Nov 3
