You have successfully serviced my heating and plumbing needs for several years. I did not think of you as providing electrical service and found you quite by accident for this service. Late on Friday, 7/10, I called to schedule an electrical appointment at my recently purchased lake camp in Cayuga, NY. Your receptionist and Brandon were, as always, most professional and helpful. Today David Zaborowski and his apprentice Spencer Dino spent several hours at my vacation home. They were personable, professional, considerate of my time and money and took care of my problems. In short they were the kind of folks I’ve come to expect from Halco and I enjoyed having them work in my home. Kudos to David and Spencer and to you for providing an environment which attracts such quality people.
Frank
Tuesday, Jul 14
Hope the summer is treating you well. I wanted you to know that last night at dinner my wife, said “I have to admit you were right about the insulation. It’s really made the house much more comfortable.” As you might imagine, I was incredibly pleased. The insulation has made a huge difference this summer. Temperature swings in the house are very minor unless we open the windows. Looking forward to the winter benefits. All best, Scott
Scott
Tuesday, Jul 7
Mark H. had a plan to bring his home as close to a zero energy profile as possible. He began to look for a company specializing in geothermal energy around the Lyons, NY area and was pleasantly surprised to find Halco – a company that could handle the entire project and deliver exactly the results he was looking for. Mark was very pleased with the experience from the beginning. First the Home Energy Advisor performed a comprehensive home energy audit in his home, and explained that prior to installing any kind of renewable energy system, it was important to make sure that the house was able to conserve the energy produced by this system. “My experience with the whole installation process was better than I expected,” adds Mark. The weather during the scheduled installation of the solar panels wasn’t very good, but the highly experienced Halco crew handled it superbly and delivered on time. “I was very impressed with the professionalism of everybody with Halco. They treat you well, they’re friendly, and they know what they’re doing. I am glad I called them when I did, because they really helped me out a lot,” says Mark. How about the results? Here’s what Mark has to say: “Now the electric utility company is going to start paying me money. That is pretty exciting!”
Mark
Thursday, Jun 25
David T. from Horseheads, NY always wanted to make his home energy neutral by installing a solar system capable of supplying all the energy consumed by the household. When the time came, after evaluating several companies, David chose Halco to install the system. He said, ‘I like the idea that Halco is a local company. I like the idea that Halco is a relatively large company of skilled employees so I know that my system could be maintained.’ David was impressed with the company from the first meeting with the home energy advisor, who according to him was as knowledgeable as he was enthusiastic about renewable energy. His entire experience with the company was extremely positive. ‘In the beginning Halco took care of all the initial paperwork. It was just very nice. To deal with all the New York State paperwork would be a challenge, so that was all covered,’ he adds. The entire installation process was fast and very clean. The company shipping the solar panels made a mistake and they were one panel short. ‘I don’t know how they pulled off the magic, but that one panel showed up within a few days,’ says David. ‘I was really impressed that all those details were accomplished in a very short time.’ David was also very pleased with the fact that the crews left his home clean and in order, seeding the grass on the spots where they had to dig to run wires and leaving the yard and garage swept and free of debris. David is even happier with his 40-panel system, each with 315 kW, which now supplies all the energy his family needs.
David
Thursday, Jun 18
Jennifer T.’s home in Rochester, NY had some serious comfort issues and her energy bills were sky high, so she decided to call Halco for help. She had seen Halco before during area home shows and felt she could trust them to convert her heating system from oil to gas. A Halco Home Performance specialist came to her house and after a thorough evaluation, designed a solution that would effectively address all her comfort and energy consumption problems. Besides the oil to gas conversion, they professionally air-sealed the home and added insulation to the basement and attic to make sure the house was able to conserve the heat that would be produced by the new heating equipment. The winter following the retrofits was especially harsh in Rochester, but Jennifer’s home was very comfortable all around with no cold rooms or drafts. ‘The comfort within the home has been tremendous. Rochester had a really bad winter and the difference with the insulation and the work… it was night and day compared to what it was like before the work was done. ‘ says Jennifer. ‘I am happy on both counts: that my energy cost has been reduced and the comfort within the home has drastically changed. ‘
Jennifer
Wednesday, May 27
Two years before deciding to upgrade to solar energy, Candace F. had the furnace in her Trumansburg, NY home replaced by Halco and was very pleased with their services. When it came the time to have the home retrofitted for solar energy and install the panels, she called Halco again for an estimate. Based on the estimate and her previous experience with the company she decided to trust Halco for the job, and was not disappointed. Halco’s crews were very responsible, finished the job in a timely manner and cleaned everything up before leaving. ‘They finished the whole job in one day. They didn’t leave a nail or a piece of cardboard behind,” Candace said,.“You would never know they were here. The most exciting part about it would probably be watching the meter on a sunny day, when we can see that we are really making power and putting it back on the grid.’
Candace
Thursday, May 14
Dear Hal, I would like to express our appreciation to yourself as company owner for providing a very professional and courteous service to our family today. Your employee Kevin P. provided my husband and myself today a great opportunity to explore savings potential during a home energy audit performed by Halco. Kevin was able to take a jumble information on our heating/ housing design and assemble some very keen answers to our questions, while indicating that a professional team at Halco will take the data he collected and respond in writing with a comprehensive energy audit recommendation report. We were impressed with the HALCO company story, brochures and Kevin. Lois setting up the appointment and confirming was great too. Keep up the good work Kevin. We appreciate you coming down the fire lane in Niles to our home to – you were right on time !!! Thanks again.
Mary and Bill
Tuesday, May 12
Mr. Smith, Last May, I arranged for a visit from your service, and a terrific and knowledgeable technician: Eric McConnell, was very helpful in reviewing our plumbing and heating needs. He made some great recommendations and we ended up signing up for the service agreements for both heating and plumbing. I am sorely delayed in following up on some of Eric’s recommendation and will do so in the near future. In the meantime, after noticing that our actual thermostat reading was lower than the preset temp, I called your toll free line last night. Another technician, John, called me back and we discussed the issue. Because we had heat (just not the normal amount), I asked John to arrange a visit for today, rather than making a trip last night. John did so, and promptly this morning just after 7am, someone from your offices called and we set a technician visit for this evening at 5pm. Hans, the Technician and a BOCES student, Lane, were here right on time. In fact, they were early actually, which was great for me as a mom of two who was running around all day. Hans was very thorough in listening to my concerns, and shared what he thought may be the problem. Sure enough, after doing some tests, he confirmed his suspicion that the gas valve needed replacement. Lane and he were excellent in terms of their professionalism, their expertise, and their patience as I asked them tons of questions about our heating system and what they were doing. This was the first time I had to call HALCO since our service agreement and couldn’t be happier with the results. They had to turn systems on and off, run system tests, pull apart the old valve and replace it with a new one, reconnect the gas, and check to ensure there were no gas leaks. Probably basic stuff to your technicians but very scary for those of us who don’t have that expertise. The house almost immediately began warming up and I was/am extremely confident in the safety of our boiler after they worked on it. Between all the people with whom I have interacted from the very beginning, I was been truly impressed and appreciative of their high level of customer service and knowledge. I am terrible at completing paper surveys so I hope this note to you suffices to convey my thanks to Eric, John, Hans and Lane, and anyone else who helped us along the way. I plan on following up on the recommendations Eric made, and look forward to improving the energy and plumbing needs of our home with your company’s help. Thank you!
Anu
Thursday, Jan 29
Thank you Hal. The integrity with which you lead your company is surely responsible for your success and for the reliability of your employees. Matt Crandall is the most recent one who has been a representative of that integrity. Rest assured that Carol and I will continue to recommend Halco whenever possible. If ever you need a testimonial, please don’t hesitate to ask.
Dick & Carol
Wednesday, Jan 21
Ed Okonsky and his crew did a wonderful job at our residence, installing a furnace and insulating our mobile home. We are very satisfied with all that they did. Thank you very much! We are super pleased!!!
Floyd & Sue
Wednesday, Jan 21
