Very pleased with the crew that installed the furnace. VERY good work ethic. Great job.
Frank
Sunday, Feb 7
Yesterday, 02/03/2021, I had the pleasure of meeting Mr. McConnell your serviceman on two occasions. On both occasions, I have found him to be an efficient expeditious, and pleasurable man. Usually a service call can be an arduous unpleasant visit but on both occasions he has exhibited a professional efficient manner. As a former company executive of several companies, Krupp, Germany being one of them, I can sate so with authority and conviction. He is expeditious, he is outstanding and it is warranted you should be aware that you could not have a better person representing your company. Your telephone answering persons are also excellent. Thanking you sincerely for your attention.
Ernst
Thursday, Feb 4
I just had to tell you that Jason went above and beyond the call to duty today. We are out of town and got an alert that the temperature was down in the house. Called in and got a service call scheduled – which Jason got the call. When Jason arrived, the road hadn’t been plowed and was not passable. Jason took it upon himself to walk into the house from East Lake Rd. Jason determined that despite the gauge on the propane tank showing 15%, that there was no propane. He felt really bad that he had to charge us for the service call since the problem was no propane. The good news is I got Superior there – they found gauge on the tank was defective and the tank was empty – filled tank and got everything restarted – and are reimbursing me for your service call. I know in your business you get enough complaints – but just wanted you to know that you have a great employee in Jason. Stay safe – John
John
Wednesday, Feb 3
We can’t say enough good about Halco as a company and as an organization with people that I would trust for anything that may come up in the future. There is only one phone call that I’m going to make, and it’s always going to be to their number because that’s the easiest route for me to take.
Frank
Wednesday, Jan 20
Hello. We had our new furnace installed yesterday by Josh and two other young men. We wanted to say how happy we were with everything. Our experience meeting with George for the estimate was a great indicator of your company’s value on professionalism and politeness. He was very knowledgeable and helpful. Frankly, finding an estimator who isn’t pushy, rude, and always after the upsell; who works with you to get you exactly what you want?!… It’s a novelty and a true pleasure. He put us at ease and has been consistently reachable, answering questions and concerns in a timely fashion. (Also a novelty when dealing with estimators). I’ve worked on a variety of crews from construction to wood-stove installation so I have a good idea of what can and does occur on a job site. From dealing with clients to working (more often than not) with nudniks in a crew. I’ve seen it all. Whoever is doing the hiring there has a gift. All three crew guys were outstanding! They worked cohesively as a team, there were no slackers. To be sure the job was done in time, they ate on the fly… like I said, I’ve worked crews, most dawdle and are done on the 8th hour. These young men stayed on, working diligently to be sure we had our furnace in. To boot, ALL three did a check pass of the site to be sure it was cleaned up and in order. UNHEARD OF! They were considerate, friendly, and kept me abreast of things (like gas being off). They were very cautious of our home and treated it with the utmost respect. Seldom do workers treat the clients home this well. These guys treated it like they were in their grandmothers house. (My friends don’t close the doors that gently! Lol.) I would ask that this message be shared with the owner and with the crew, they all should know we are very thankful. Too often workers only hear when they screw up or if clients kvetch. These gentlemen, including George, went the extra mile and deserve recognition. I hope this note is remembered when making future considerations regarding all four gentlemen. We will be singing your companies praises to all who will hear. I know we’ve already got two more fellow teachers to sign up with you. Thank you again for everything. Simply outstanding!
Ed
Wednesday, Jan 13
Great guys, great service! They did a great job of going thru everything and explaining to me what they were doing and finding. When they leave, you have a confident feeling that things are good. Thank you and your service crew!
Ted
Sunday, Jan 10
Long-time customer, Gary, talks about his five-star experiences with Halco throughout the years. Gary has used Halco to replace his furnace and central air, for plumbing repairs, and most recently to replace his water heater. Of Halco, Gary states, ‘I would just say go ahead and give them a call! I feel they are a great company to deal with.’
Gary
Tuesday, Dec 29
Will say this about my visit – the two men were very professional, told me what needed to be done and took care of any problems they saw. Thank you.
Margie
Sunday, Oct 4
I want you all to know that Geno and Hunter were wonderful yesterday as they successfully fixed two plumbing issues.
Pam
Friday, Oct 2
We are extremely satisfied with the job Jake did installing our pump and utility sink. Great job and friendly courteous employee.
Marla
Friday, Sep 25
