I’ve never had a service check from Halco in 15 years of association as thorough and complete as the one I had yesterday. I saw maintenance performed that no other tech ever did. The two men that were sent should be commended and I hope I’m fortunate enough to get this team again. If you’d like further commentary, please feel free to contact me.
Joe
Monday, May 24
Happy Halco customer, Dick Matthews, switched from the hard work of heating his home with wood to a new LG air source heat pump system. This new, whole house system both heats and cools his home and is very easy to use. Dick is extremely pleased with the new ductless system stating, ‘If I had one thing to say about Halco it would be that the company is competent.’
Dick
Tuesday, Apr 13
I wanted to reach out and tell someone at Halco that Lloyd was amazing and I want to celebrate him and let Halco know this. I’m not sure his last name but he was here everyday and I am just impressed. My family felt so good about the installation process due to how Lloyd communicated with us and the respect he had for our home.
Matteo
Monday, Apr 12
Hello, Halco. We just wanted to let you know we’ve received outstanding service from your office staff and field representatives. We’ve had consistent, excellent customer service from Corey and Brandon as our primary contacts. In addition, we are very grateful for Josh, Zach, Steve, Nick and Jose who installed our heat pump system last week. They were courteous, knowledgeable, respectful, and very competent in their work. We feel like we are in good hands with Halco from top to bottom. Thanks so much for upgrading our insulation this winter and installing our heat pump system. We love the results and are looking forward to our energy savings!
Beth
Thursday, Mar 25
Hello, I’m writing as a follow-up to work done on our boiler last week by Chris, one of your HVAC guys (with an assistant). He replaced an inducer motor, a pressure tank, an auto-feed valve, and a backflow preventer. First I want to say how pleased I was by the service I got from everyone at Halco, starting with Steve (the guy who made the initial visit to diagnose the multiple problems with the system), on to Jamie, who I spoke with on the phone several times about setting up the follow-up repair visit, ordering parts, etc., to Chris and his assistant (whose name I never got). Everyone was super helpful, responsive, and clear in communications. I appreciated that Halco covered the cost of overnight shipping on the inducer monitor from out of state, and the loan of two space heaters over the two days we were without heat before the repair work could be done. Chris and partner got here around 4 PM on the day that the inducer motor was received, and they worked until almost 10 PM to restore our heat and hot water. It was great to finally be able to shower and run the dishwasher after they were done! Again, thanks to all for outstanding service. I will continue recommending Halco to anyone who asks!
Russ
Tuesday, Mar 23
In summary, I am pleased with the work and guidance provided by Steve. He was very patient with my questions. Steve is an asset to Halco.
Diane
Tuesday, Mar 23
Dear Hal, Just a word of appreciation for the installation of a heat pump in my house in February. This is a great system – very easy to use – even for someone as old as I happen to be. Your people showed up on schedule, were efficient and left my place cleaner than when they arrived! They even gave me a short lesson on how to use my new heat pump system. I am especially appreciative for all the effort and time that Troy Duerr put in to see that the job was designed properly and installed correctly. He returned a week after the installation was complete to make sure I was satisfied! When I built this house 35 years ago, wood heat was a great choice. At nearly 90, it is not so great! So, you can get some idea of how much I am enjoying my new heating system. Thanks again. I will recommend your company every chance I get.
Dick
Wednesday, Mar 17
Jacob was a very polite young man. He was knowledgeable and efficient. He described and explained what he was doing every step of the way. We would definitely ask for Jacob if any further problems arise.
James
Saturday, Feb 20
To let you know, I always have asked for Gunner and he has been available within a day or two. He is very professional and capable! He explains his work and gives any helpful suggestions. You have a very good employee in your company!
Hal
Monday, Feb 15
Your energy team has been great to work with, starting with Brandon Granger, Brandon Paliotti, Rodney H., Ed Janson, Jason C. and installers Anthony, Lloyd, Greg, and Joseph. They all contributed to bailing us out of a no heat, old furnace situation…to a new furnace plus AC installation in a little over a week’s time. Thank you for the support that you provided at our summer (sometimes winter) home in Himrod, NY on Seneca Lake.
Edwin
Saturday, Feb 13
