I just wanted to write you about a very positive service experience we had over the past two days. We are on contract for a geothermal pump, and suffice it to say the project has not been straightforward between the architecture, the property lines, and the global supply chain. Part of the project involved trenching across our septic line for lack of another option, and when our (recently pumped) septic started backing up yesterday my wife and I panicked.
We called Matt and right away he sent over Mark who was very thorough, professional, and great to work with. He came up with a good plan, having diagnosed that the line was probably intact, and had us contact a septic service in the morning.
Today we had the septic company come by and the assessment was that there was something ‘unusual’ going on – the tank was not too full but there may have been a clog or something wrong with the main line from the house. Matt came to the rescue again and sent Andrew and Ryan back this afternoon.
I can’t emphasize enough how great Andrew and Ryan were! They spent hours here running the pipes with cameras and a mechanical device. They were kind, informative, and professional to the max and even cleaned up the mess afterwards.
I just thought you would want to know what a great team of people you have working at Halco between Matt, Mark, Andrew, and Ryan.
Thanks so much and we are looking forward to continuing our project with Halco.
