Anthony Duncan serviced our hot water heater as well as our furnace earlier today as part of our annual maintenance contracts. We were so pleased with the exceptional service that he provided, that we wanted to reach out and let you know. Anthony arrived on time, providing us with a professional phone call 15 minutes prior to his arrival to let us know he would arrive shortly. He was cheerful, polite, and professional and proceeded to do a thorough job in servicing both our hot water heater as well as our furnace.
There have been times when servicemen have come out to service these devices, taken off the door, and done a quick look with their flashlights, and left. Anthony took the time to carefully examine all of the parts of our furnace while flushing the hot water heater and found the igniter appeared to be seriously worn, which he replaced while he was here. That saved us the future inconvenience of a furnace not working and having to go without heat while waiting for a service call.
When he left, he updated us on everything that he had done and suggested that we change the filter as soon as possible.
We were more than pleased and wanted to thank you for your thorough training of your staff, as well as Anthony for his exceptional service today. This is something I will be mentioning to others looking for a furnace company to install or service their furnace or hot water heater.
Well done. Thank you.
