The gentleman came to check out what was wrong with the on-demand water heater that I had as the people that installed it said that they have not worked on that brand (HTP) for a few years or more. The gentleman showed me what was wrong. It was not repairable. I thought about what to do after he showed me my options. I decided on another on-demand weather heater. Oh my goodness!! The HTP always took a minute and a half of running water fully to get hot water when it worked properly. It would shut off randomly. In the middle of a shower, washing my hair, while washing dishes. Sometimes you could feel the water getting warmer to start something and the water would go cold.
I had called Home Comfort many times over the years. 2019 was the last time I saw someone. Having problems then. They took the cover off and said to leave it off as it was too cold in the cellar so it wouldn’t work then. As I have said they just told me that they do not work on them. One person gave me the number for HTP. After over a month of being put on hold, I got to talk to someone that gave me a website to go to as they said that is what I would have to do they could not help me on the phone. For some months I tried to get on the website to get the message “error”. Could not get onto the website.
The new water heater is so quiet. I don’t hear it at all. We have hot water much quicker than a minute and a half. Less than a minute. It works properly. So happy. Thank you for all of the hard work. The two gentlemen were so very nice. Professional, without any profanity. Greatly appreciated.
