I can’t thank you and your staff enough for their incredibly timely response to our boiler situation. Ed was dispatched on Monday to determine why our boiler wasn’t heating our water. He and his helper did a fantastic job of determining the issue, taking extensive pictures and describing to us what the issues were and forwarding all his documentation in order to justify a boiler replacement. He called us Monday evening to say that all documentation had been submitted to Navian for approval. Then to get your call this morning that a crew would be out this morning to replace the boiler was miraculous. The two gentlemen who replaced our boiler were outstanding representatives of your firm. They were highly professional, very pleasant to talk to and cleaned up any and all debris from the replacement. Our level of trust with your firm is best exemplified by the fact that D****** had a doctor’s appointment that we simply could not change, we told your crew what time we had to leave, showed them how to secure the house and we left. We came home to a clean boiler room and garage. Please pass on our thanks to your crew for such a great job. Thanks again for your continued professionalism and outstanding customer service.
