Dear Mr. Smith:Two or three times over the past couple of years we have had need of your plumbing and heating services. From those occasions we have come to expect first rate professional service from your company. But we right today to say that your company’s high standards were recently surpassed by your plumbing technician, Dave Rodriguez. A few Saturdays ago we called your office to ask for assistance and Mr Rodriguez arrived a couple of hours later. After a thorough assessment he recommended replacing many of the major waterlines in our house and we scheduled the project for the following week. During the replacement, Mr. Rodriguez performed in the most professional manner imaginable. He kept us informed on his activities and whereabouts; he was conspicuously conscientious about protecting our home from undue damage and debris during the project (which required working through walls and ceilings); he demonstrated a high degree of professional expertise and his explanation of needed work were always clear and reasonable; and he was always pleasant and courteous.We hope that in the future if we need any further plumbing service that Mr. Rodriguez will be assigned. It is clear to us that your company has a highly commendable commitment to professional service and Mr. Rodriguez is an excellent ambassador for that commitment. Given opportunity we would gladly recommend your company.Sincerely,Arthur L. WilsonBarbara L. Bryant
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