Review by Timothy C.
★★★★★
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The cleanup process ★★★★★well done
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Would you hire us again Yes
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Overall satisfaction with our company ★★★★★Service was a routine annual check up of our steam boiler The project/service is not complete -Parts needed to be ordered We were told on Monday by the technician that Halco would contact us on Tues with follow up on when the next service could be scheduled & part replaced We heard nothing. I called Halco today( Thurs) about this & was told I would hear back from Haloc today- It's 5pm- no contact Not pleased about this dealing with Halco Not typical of their service
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Experience with call representative ★★★★★I was told I would hear back from Halco- and did not TWICE Not on Tuesday nor on Thursday
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Experience with the service person ★★★★★DId a very complete job- polite and seemed capable
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Service person's diagnosis ★★★★★Stated a part in the boiler needed to be replaced- and another part which routinely is changed every 3 years be done as well
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Service work performed ★★★★★Very good for what he did- but incomplete!
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How likely are you to recommend us to your friends and family? 9
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Suggestions for Improvement
