Review by Rebecca M.

★★★★★

• The cleanup process
• Overall satisfaction with our company ★★★★★
  Ron was very thorough in assessing the work done here and reviewing our remaining insulation needs
• Experience with call representative ★★★★★
  Sara has been very responsive and helpful.
• Experience with the service person ★★★★★
  Ron was really fantastic. He listened closely and offered great ideas for addressing the issues we're dealing with here. We felt a little frustrated with this insulation project, we had applied for the grant for this work about 10 months ago and heard nothing back even after a few prior inquiries. When I called back about the project in early Sept, it was like we were starting the process over, which we found frustrating. Then the crew here had an unexpected plumbing issue and stopped work. When we pressed them to finish what they could (things not effected by the leak) they did, and though I really liked the guys doing the work, my husband found some of the work incomplete and shoddily done. He thought the team was probably rushing to get things done. It was disappointing that the work was not completed thoroughly and well. When Ron came to assess and consider the work and the overall project, we felt we were in good hands. He gave us hope that the project would be well completed despite the issues along the way :)
• Service person's diagnosis ★★★★★
  Ron took time to think about our insulation needs, and took care to review work already done. really appreciate his thoughts about moving forward
• Service work performed
  Re: would we recommend rating below, Halco did GREAT work for us with the installation of our heat pump last Dec, but this insulation project has been somewhat disappointing so far (the almost year-long delay, work unfinished and sloppily done, etc.) but we have appreciated everyone we've worked with, liked them, and have great hopes (much thanks to Ron!) that all will end well with this project too. Just putting 5 as a placeholder until current work is done as well as last job!
• How likely are you to recommend us to your friends and family? ★★★★★