Review by Igor O.

★★★★★★

Type of Work Done: Heating & Cooling

• The cleanup process ★★★★★
• Overall satisfaction with our company ★★★★★
  Sending techs in without even a rudimentary O-Ring maintenance kit for the unit just means they have to come back multiple time. It's a $10 kit for all Naviens! The whole point of me calling for help is to have a fully stocked truck come in able to handle things without ordering parts and waiting for days. I was better stocked myself! Basically wasted half a day of work and hundreds of dollars and then had to redo parts myself.
• Experience with call representative ★★★★★
  Was unable to provide even approximate service window or relay clear details to the tech so they have the right parts on hand
• Experience with the service person ★★★★★
  Alright, but I am not big on having apprentice learn at my expense
• Service person's diagnosis
  Owner diagnosed before the call
• Service work performed ★★★★★
  Had another leak right after they left. Had to fix it again myself..
• How likely are you to recommend us to your friends and family? ★★★★★