Review by Igor O.
★★★★★
Type of Work Done: Heating & Cooling
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The cleanup process ★★★★★
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Overall satisfaction with our company ★★★★★Sending techs in without even a rudimentary O-Ring maintenance kit for the unit just means they have to come back multiple time. It's a $10 kit for all Naviens! The whole point of me calling for help is to have a fully stocked truck come in able to handle things without ordering parts and waiting for days. I was better stocked myself! Basically wasted half a day of work and hundreds of dollars and then had to redo parts myself.
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Experience with call representative ★★★★★Was unable to provide even approximate service window or relay clear details to the tech so they have the right parts on hand
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Experience with the service person ★★★★★Alright, but I am not big on having apprentice learn at my expense
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Service person's diagnosisOwner diagnosed before the call
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Service work performed ★★★★★Had another leak right after they left. Had to fix it again myself..
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How likely are you to recommend us to your friends and family? ★★★★★












