Review by Elizabeth P.

★★★★★

Type of Work Done: Heating & Cooling

• The cleanup process
• Overall satisfaction with our company ★★★★★
  $408 and no solution. The tech spent excessive time diagnosing and didn't solve the no heat issue. He said he removed and cleaned the burners of the furnace. He did not. He spent hours diagnosing a humidifier concern that wasn't even causing the initial call reason.
• Experience with call representative ★★★★★
  When I called to express my concerns, Kayla politely informed me that we could take our business elsewhere rather than finding us a solution to our complaint. Later, she offered to return $89 of the $408 service call. This was kind of her, but did not happen.
• Experience with the service person ★★★★★
  Service person was pleasant and professional. He spent excessive time diagnosing and did not complete invoiced tasks.
• Service person's diagnosis ★★★★★
  Service person claimed he 'cleaned' the burners of the furnace. As we found out following his visit, he did not even remove the burners to clean them.
• Service work performed ★★★★★
  The only work completed was a wire connected to our thermostat that wasn't even a problem prior to the call. The office ordered burners for the furnace and explained it would take 2 days to arrive. It has been 4 days, no phone call, no $89 credit (as offered). After not hearing from Halco to schedule our $460 quoted burner replacement service, we did some research. We were able to purchase the burners, from a local source, for $83, picked them up that day, and replaced them ourselves. We will not be using Halco in the future or recommending them - which is a shame, because we have used your company in the past. We paid Halco $408, took time off of work, and didn't receive anything, but a hassle - definitely not any repairs.
• How likely are you to recommend us to your friends and family? ★★★★★