Review by Brian B.
★★★★★
Type of Work Done: Heating & Cooling
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The cleanup process
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Overall satisfaction with our company ★★★★★
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Experience with call representative ★★★★★
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Experience with the service person ★★★★★Friendly. But disappointed.
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Service person's diagnosis ★★★★★The individual was quick to diagnose the issue as two things. Both were costly and suggested we may want to consider buying a new unit. He was willing to try a couple things for us to see, like adding refrigeration, but wouldn't work because the line was frozen.
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Service work performed ★★★★★Until I got a second opinion, I thought the work performed was a good effort. I got another guy out and he found the issue in less than 30 minutes. He read the code, check the module, and said this has nothing to do with your A/C. The module was burnt and the motor was damaged. Two parts installed and we had A/C again and didn't have to pay a line test, or refrigeration or consider a new unit when ours is less than 7 years old. Biggest waste of 90 bucks and will never trust HALCO again.
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How likely are you to recommend us to your friends and family? ★★★★★
