Review by Audrey B.
★★★★★
Type of Work Done: Heating & Cooling
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The cleanup process ★★★★★Left furnace apart.
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Overall satisfaction with our company ★★★★★They lied and overbilled.
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Experience with call representative ★★★★★Miss Bell is evil. To take advantage of us and do nothing is awful. We are suffering because they took money and did nothing. The quote of an extra 136 to install a gas valve after we paid double that already, but miss bell said no it will be 365 more to come and that was with membership. Then threatened to remove the discounts and charge us without permission to our bank account. 600 to put in a valve is bull crap.
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Experience with the service person ★★★★★Said he came from 2 hours away to come work for us only to spend 10 minutes, the time needed to know it's a valve needed and he don't carry them. Wasted trip? No! He gets to charge an hour for sitting in driveway 45 minutes. He said additional 135 not 367!
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Service person's diagnosis ★★★★★
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Service work performed ★★★★★He spent ten minutes in home,40 minutes in truck. Billed 2 half hours and hadn't the part.
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How likely are you to recommend us to your friends and family? ★★★★★
