Customer service is such an important part of any company or business, and I just had to write to tell you how impressive your customer service is. From the initial phone call to schedule the service, to completion of the job every person was professional – and focused on making sure the job was done right. Unfortunately, there were a couple issues that required the tech, Tom Dygert, to come out again the day after the initial service. I was assured Tom would be out within a couple hours of my phone call. He was and immediately assured me that everything would be taken care of to my satisfaction. He was pleasant, professional, and apologetic that there was a need for a return service call. He even went above and beyond to help me patch a good size hole in the wall the correction required. Now that’s customer service! I am extremely pleased with the work, the attention to detail, and most of all the customer service! Thank you.
Jackie
Thursday, Jul 30
Steve was very professional and friendly. He completed his work in a timely fashion and was very neat. I was very pleased with his work. Thank you.
Bill
Tuesday, Jul 28
The duct cleaner was helpful in pointing our two problems with our system that required attention at some point. He took the time to make clear his suggestions.
Ann
Monday, Jul 27
J. Baker was a professional in servicing the air conditioning at our lake house. He did what was necessary in checking parts, filter, etc., and did not replace the filter when it was not necessary. We appreciated his honesty!
Carol
Tuesday, Jul 21
Joel Baker did an excellent job reviewing options available to me and a very professional job replacing my oil fired hot water heater.
Harry
Tuesday, Jul 21
We recently rented a cottage in Sodus Bay and discovered a plumbing issue on our first evening. Dave Rodriguez came to the house and worked several hours. The landlord was supposed to meet him there, but did not show. Dave continued to work on the problem for several days until it was resolved. He was kind and courteous, and although the plumbing issues were a major frustration for us (and for him), he continued to with a pleasant and friendly attitude the entire time. We appreciate all his hard work and would like the extra effort he put forth to be recognized. Click Thumbnail to Show Actual Testimonials
Amanda
Sunday, Jul 19
I could not have been happier with Josh helping me with our situation. He was friendly, caring, and professional.
Alicia
Tuesday, Jul 14
I absolutely would recommend Halco. We are new in the area and I chose them because of their ad in the Yellow Pages. Dan Enright and his assistant took excellent care of us. They explained in easy to understand language what might be causing the problem. With thorough testing they analyzed our issue and worked very hard to solve our problem immediately. Thank you Dan for your good care.
Jane
Thursday, Jul 9
Very satisfied with service and technician, good job. Luke was neat and courteous – explained everything. We’ll call when you are needed again.
Barb & Duane
Wednesday, Jul 8
