This customer contacted us with a no heat situation stating his furnace does not stay on long enough to maintain the desired temperature. Upon arrival, we took combustion readings and found CO over 2,000 ppm! We removed the intake and retook combustion readings and the CO dropped to 600 ppm. Our techs pulled the blower motor and found a bad secondary heat exchanger. The furnace was put back together and red-tagged, meaning the unit was shut down due to a critical safety problem. We then sent a home energy advisor to follow up with the customer and he ultimately chose to replace his furnace. We were there just a few days later to get him back up and running, just in time for the cold weather to hit!
After this Ithaca, NY customer had a couple radiators freeze and break over the winter, he contacted Halco for a no-cost heating estimate to replace the radiators and current system. We installed this Navien high efficiency boiler and moved the water heater to allow for room to install the Navien. We also removed the broken radiators and installed two new ones!
This Ithaca, NY customer has had multiple issues with her boiler over the last few months and each time it has proven very difficult to source parts. After weighing out her options, we were back this week installing a new Navien Combi boiler that will both heat her home and provide hot water. Give us a call if you have an old, inefficient heating system that is struggling to keep up this winter!
This Ithaca, NY customer had multiple leaking components on his boiler system. Our service professional replaced the automatic water feed valve, expansion tank, and air vent.
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