Dear Halco,
I wanted to take a moment to say thank you again. I contacted your company almost 3 years ago when I started really having troubles with my boiler. A salesman came out and did a home energy audit. Then I waited.
Well needless to say I called again when my boiler really stopped working and found out that the one gentleman no longer works for your company and because it had been so long another energy audit had to be done. That is when you sent out David (thank you)! David was very polite, knew exactly what needed to be done, what papers needed to be filled out and even had to deal with the water department because I had a water main break in front of my house and there was a sheet of ice in front of my house! David went above and beyond in order to help me and my family. Even coming out another time because I could not get my important forms off my computer for him. David also kept in contact with me to let me know how everything was going with the application process. Then I received the very best call ever from him that I was approved for the 50/50 and the insulation for my home. You have no idea how happy I was. Within a couple of weeks my family and I would have HEAT in our house!!!! Almost two months with only electrical heaters to heat our home in the dead of winter. Thankfully, it was not our normal Wayne County winter.
We then met Josh and Richard who were our installers. And thank you yet again!! These two gentlemen are an asset to your company. Honestly, all three of them are!!!! In just two days Josh and Richard were able to install the new system, remove the old, and make it look like they were never there. Josh and Richard were a delight to have in my home, they were extremely knowledgeable and answered every question I had and there were hundreds of them. Never once did I feel like I was a bother to them. And I was amazed that even with all my questions it did not slow them down whatsoever. It was a pleasure to have them in my home and I will highly recommend David, Josh and Richard to everyone I can, and already have!!!
The day that Josh and Richard were finished, David called me again to see how things went and I could not contain the excitement in my voice, of the pure joy that I had to walk into a warm home again. David will be coming out again so that we can start the next step of the insulation. And honestly I cannot wait!!! If everyone in your company is as professional, fun, and as trustworthy as these three have been, you will be receiving another letter from me. Also sorry for my spelling, I am an auto mechanic, not a journalist! 🙂
