Review by Meda L.
★★★★★
What made you choose our company?
We were very impressed by the thoroughness of a routine annual tune-up check/service for our furnace - that resulted in an energy audit for the entire house. The energy audit was extremely informative. It answered decades of questions & problems with uneven heating, thermal inefficiency & moisture… AND provided us with a clear path to solve the problems and improve energy efficiency of an older (1950s) home in a cost effective manner.
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Overall satisfaction with our company ★★★★★Relationship began when the installer of our gas furnace went out of business… you have become our 'go to' company since then. (Could do with less 'sales pitch' about the member discount plan - your techs earn customer trust and loyalty with each visit through their professional conduct and quality of service)
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Experience with call representative ★★★★★Professional & courteous… asked relevant questions to make sure the right technician would be sent for the job.
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Office staff ★★★★★
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Salesperson and sales presentation ★★★★★It seems that everyone, from person that answers the phone to each technician has been well trained in 'sales', or perhaps a better term is 'customer relations'. Every HALCO tech that we've met has provided excellent consumer education about our heating system and more important - making an older home more energy efficient. The energy audit was a vast amount of information to absorb, but well worth it!
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Our installation crew ★★★★★Thoughtful, courteous, and personable - every single one of them. On the last go 'round (replacement of a broken window & custom made covers for basement window wells) with Joe & Cory - excellent! :-)
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The cleanup process ★★★★★
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Would you hire us again Yes
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Would you tell your friends about us Yes
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Suggestions for Improvement
