Review by Stephen S.

★★★★★

• The cleanup process ★★★★★
  No need
• Would you hire us again Yes
• Overall satisfaction with our company ★★★★★
  The service call itself was fine. I'm disappointed in the Carrier furnace I bought in '04. I will not buy another one.
• Experience with call representative ★★★★★
  They let me know he was running late. I appreciated being kept up to date. All OK.
• Experience with the service person ★★★★★
  Gary was knowledgeable, answered my less-than-typical questions, and called another respected tech in your ranks for consultation. [Hi, Ed...]
• Service person's diagnosis ★★★★★
  Well, it was what I figured. It was what Gary and Ed figured, too. Big surprise. But now I'm not just guessing, and can form a plan.
• Service work performed ★★★★★
  None performed
• How likely are you to recommend us to your friends and family? 9
• Suggestions for Improvement