Review by Paul D.

★★★★★★

What made you choose our company?
I have worked with Halco for two homes now and did not consider another company. Everyone in the office including Hal does their best to meet the needs of their customers.

• Overall satisfaction with our company ★★★★★
• Experience with call representative ★★★★★
  Always quick to answer the phone, friendly and efficient. I deeply appreciate the fact that an installation crew was dispatched a day earlier than anticipated as my wife was recovering from surgery. Having heat was very important and Halco accommodated the need.
• Salesperson and sales presentation
  Purchase was a result of a service call that discovered a burned out blower on 17 year-old furnace. Decided to replace both furnace and air conditioner of the same age.
• Our installation crew ★★★★★
  The crew sent to my house seemed to be still learning on the job. Had to read instructions and made installation mistakes. for example long orifice connecting furnace with heat pump, Had to switch out thermostat as two units were heating simultaneously.
• The cleanup process ★★★★★
  My lawn was damaged when the air conditioner/heat pump were brought in. My basement floor was not protected initially as equipment was brought in causing quite a mess. The carpet in my office needed to be cleaned after the crew left at 4:00 pm. I noted that the crew did not come with clean-up equipment and offered to use my cleaning supplies. At that point, I thought it best to clean up the mess and offered to do so. the crew was friendly and certainly did not lack effort but are in need of more training.
• Are you interested in any of our other services
• How likely are you to recommend us to your friends and family? 7