Review by Polly K.

★★★★★

• The cleanup process ★★★★★
• Would you hire us again Yes
• Overall satisfaction with our company ★★★★★
  There was a terrible blizzard the night we needed help so I understand that getting to our house was not easy but it was 7F out and we had no heat. It was 8.5 hours before someone made it to our house. However, someone did come near midnight and fix our furnace and for that I am grateful.
• Experience with call representative ★★★★★
  We were told someone would at our house between 6-9pm and no one came until nearly midnight, we could not get anyone on the phone after 9pm to find out if someone was still coming to our house which caused a lot of stress.
• Experience with the service person ★★★★★
  He was wonderful, fixed our heat promptly, was friendly and courteous even though I am sure he had had a long, rough day and the worst driving conditions to get to us.
• Service person's diagnosis ★★★★★
  You told me you could fix my furnace and my hot water heater after my basement flooded. I appreciate that you could fix them instead of replace them. Thank you.
• Service work performed ★★★★★
  It took a week for the part to come in and get our hot water heater working again, even though this was a model that Halco installed and recommended 4 years ago. We had no hot water for a week. It kinda sucked. I am glad you were able to repair it, however, instead of having to replace it due to the flooding in our basement when our sump pump failed. It is working perfectly now, thank you.
• Are you interested in any of our other services
• How likely are you to recommend us to your friends and family? 9