Testimonials for Halco

Mike was at our house today with a very difficult plumbing problem! His ability to think outside the box and his willingness to spend the time that it took to solve the problem were exceptional!! Our house has had a string of impossible-to-solve plumbing problems for a long time. However, each time Mike has been able to use very clever tricks to solve the unsolvable! Today, Mike even outdid himself and was able to take out a metal spring and a ball of old wire that was clogging our laundry drain, using unconventional tools and his ability to assess the real problem! How did he even do that?!! He was also able to figure out the unique plumbing path (not the expected way of doing things), locate where the T was, and determine the weird direction of the pipes. I did not expect Mike to be able to solve the problem today but somehow he managed to do it! He is truly an amazing and dedicated problem solver! You should also know that I have been a customer service consultant in the past and I would rate Mike’s ability to work with me, the customer, as an 11 out of 10! He has excellent communication skills and was willing to work with me to solve the problem in a way that made me feel respected and part of the team. Thank you also for giving your plumbers cameras. Without these, I don’t think that Mike would have been able to locate and solve such an unusual problem. However, maybe I shouldn’t second guess Mike because he never gives up and somehow he always does the impossible!! Thanks Mike!!

Thrilled to have such a helpful and nice person to help me!!

Called about a problem - service employee came that day - very efficient & courteous.

Hi Hal, Long time customer of yours here with a thank you … Last Nov 20th Mike Crum came to Scipio to look at plumbing issues in a house I’m purchasing. The 1915 plumbing has had numerous fixes over the years, including many by Halco. It needed an automatic leak detector / shut off installed for insurance purposes and also some plumbing upgrades.   On December 13th Mike and Beau returned to that miserable basement (no heat in the house) and accomplished what needed to be done.  They did a great job and it was nice to see them work so well as a team. Because the water in the house had been drained for the winter and because we have more plumbing upgrades to be done, Mike and I are looking forward to his returning this spring to continue. As they were leaving, Mike asked me post a review on Google.  Previous ‘Halconians’ have made the same request and I’ve always been extremely hesitant only because of my worry about Google. However, Mike and Beau were so good, I decided to give it a try, but I couldn’t figure out how I could confidently leave a review on the site without leaving my real name, which I absolutely wanted to avoid.  I finally gave up and decided to write you directly.  Apologies for it taking so long. I do want to put in a good word for Mike and Beau (and in fact for all your employees who have helped me over the years).  They are an interesting group of talented people whose dedication and skills are deeply appreciated.  And that especially includes the ladies who answer your phones - they are always excellent: friendly, upbeat, efficient, polite, organized, etc.   Congratulations (and thank you) for building and maintaining such a wonderful company that everyday helps so many people.

Once again a good & pleasant experience. We have upgraded our plan to have a plumber come in. Hopefully there will be a good experience also.

Very professional, friendly and I learned info. regarding well shocking & softener issues. Looked at & repaired the kitchen faucet.

Awesome service! I had the best experience anyone can have when dealing with an unexpected repair. Halco employee Jake was dispatched to my home to repair a plumbing problem. He explained everything and was so very patient answering all of my questions. He was so very proud of Halco and his employment there. Because of Jake, Halco has gained a customer for life. Please would you extend my greatest thanks to your corporate office.

I had to write in as I am BEYOND pleased with the water heater and expansion tank installation at my home yesterday. I do not know how you find your employees! The level of service I received yesterday was TOP NOTCH!!! Mark was the Halco Rep dispatched to my house. AMAZING, CLEAN, KNOWLEDGEABLE! I could go on and on! Please pass this message on to the corporate office. 

Hi there,  My names Jack, and I just had a visit from Sam. My wife and I bought our house 8 months ago and don't know the first thing about home ownership. Finding a good plumber was a major concern of ours, as was trying to understand all the technical stuff about plumbing! I'm a teacher and my wife is a laboratory scientist, we don't know much of anything about plumbing. Sam was so professional, so warm/friendly, and so technically proficient. He made understanding the plumbing situation so simple. When he proposed become Halco members, I was at first wary, why on earth do I need a subscription to a plumbing company? But as he explained it, it made so much sense.  Sam's not done an hour of work on the house yet, but I am confident Halco just got another life customer. Having a reliable and friendly plumber is a weight off our shoulders.    Thank you very much for your time. 

John O was courteous, efficient, and considerate of his surroundings. The Sunday call was a bonus.

Joel was great. He found the source of the water leaking on the floor by the furnace I noticed the prior year.

Tom was able to diagnose the problem and describe the corrective actions in the terms of expense of replacement, products, and time to complete. He also provided helpful information for us to consider to manage a home well system.

Jacob was a very polite young man. He was knowledgeable and efficient. He described and explained what he was doing every step of the way. We would definitely ask for Jacob if any further problems arise.

What a pleasure to have Mr. Mayo show up - competent inquisitive to solve the problem, professional, and a good teacher for home energy efficiencies. Thanks for getting our heat to work, especially on Super Bowl Sunday night.

Professional, friendly, meticulous with work, a pleasure to have in my home.