Testimonials for Halco

Tria from Painted Post, NY and her family were spending a lot of money to heat their home during the winter. During the summer, the back rooms in their house were extremely hot and uncomfortable. To make matters worse, there was also mold growing in the crawl space that posed some health concerns to the family.  After researching, Tria found Halco and decided to give us a call because we were the only company in the area able to address and offer solutions for all the problems she was experiencing in her home.  In this video, she talks about the experience she had with our company and the results after the project was completed.  "I am most excited about the house being healthier. Also the energy efficiency is going to be better," says Tria.
Tria T. of Painted Post, NY
Wednesday, January 18th
Don and his wife got started with Halco after hearing a HeatSmart Tompkins ad about heat pumps on the radio. They were interested in learning about more efficient ways to heat their home, so they filled out an application and were put in touch with Halco. From insulation and air sealing to a new heat pump systems and basement waterproofing, Halco helped this couple completely renovate their home! They have been extremely happy with Halco and our team from start to finish!
Don B. of Erin, NY
Tuesday, November 23rd
David T. from Horseheads, NY always wanted to make his home energy neutral by installing a solar system capable of supplying all the energy consumed by the household.  When the time came, after evaluating several companies, David chose Halco to install the system. He said, "I like the idea that Halco is a local company. I like the idea that Halco is a relatively large company of skilled employees so I know that my system could be maintained." David was impressed with the company from the first meeting with the home energy advisor, who according to him was as knowledgeable as he was enthusiastic about renewable energy. His entire experience with the company was extremely positive. "In the beginning Halco took care of all the initial paperwork. It was just very nice. To deal with all the New York State paperwork would be a challenge, so that was all covered," he adds. The entire installation process was fast and very clean. The company shipping the solar panels made a mistake and they were one panel short. "I don't know how they pulled off the magic, but that one panel showed up within a few days," says David. "I was really impressed that all those details were accomplished in a very short time." David was also very pleased with the fact that the crews left his home clean and in order, seeding the grass on the spots where they had to dig to run wires and leaving the yard and garage swept and free of debris. David is even happier with his 40-panel system, each with 315 kW, which now supplies all the energy his family needs.
David T. of Horseheads, NY
Thursday, June 18th
The owners of this 1880’s farmhouse originally contacted Halco because they were interested in a heat pump option to replace their old oil furnace. While assessing the home, we found an extremely wet and drafty basement. After waterproofing the basement, the happy homeowners reached out to move forward on the geothermal heat pump portion of their project. We installed a 5-ton GeoStar Sycamore ground source system connected to a horizontal loop. The homeowners are blown away with how clean and efficient the new system is. And even more, they now had air conditioning for the first time ever! In the end, these homeowners eliminated a 2,000 gallon a year oil bill and about 50,000 lbs. of CO2 per year!
Cathy D. of Spencer, NY
Monday, July 13th
Hello, Halco. We just wanted to let you know we've received outstanding service from your office staff and field representatives. We've had consistent, excellent customer service from Corey and Brandon as our primary contacts. In addition, we are very grateful for Josh, Zach, Steve, Nick and Jose who installed our heat pump system last week. They were courteous, knowledgeable, respectful, and very competent in their work. We feel like we are in good hands with Halco from top to bottom. Thanks so much for upgrading our insulation this winter and installing our heat pump system. We love the results and are looking forward to our energy savings!
Beth M. of Bath, NY
Thursday, March 25th
I am super excited about the crawlspace. Joe suggested I email Hal Smith too. I hadn’t sat down to do it yet, so he’s getting copied on this. We can’t believe Joe and crew did it in only three days. I haven’t gone down there yet...just peeked through the access window, but I bought a worklight string like Joe had to light up the place, so I’m ready.  Now I can run a network cable down there that I’ve been holding off on doing. You can’t imagine how this answers a wish I’ve had for thirty years to make the space desirable to enter...clean, bright,  dry, and odor-free. I noticed after the first day of work that the house didn’t smell musty. The new ductwork has made a noticeable improvement in the airflow to the family room, even before a new furnace. Of course I still eagerly await the new equipment next week. I’d love to be in the newsletter and you and anyone from Halco are welcome to a tour. We’re thinking of having a crawlspace-warming for friends and neighbors! Too bad the access can’t be any bigger. Take care of the back. See you soon I hope! Norm
Norman A. of Ithaca, NY
Wednesday, January 4th
Purity Ice Cream Company, Inc. was established in 1936 in Ithaca, New York and it's been a local institution since then, serving delicious ice cream and baked goods.  Bruce, owner of the establishment since 1998, is a firm believer in renewable energy and decided to upgrade to Solar Energy while renovating the facilities. Halco was the company he chose for the job, and he is very happy with the results. "Upstate New York is not known for super sunny days but despite that we get a lot of good power production out of these panels,” says Bruce, who is also considering the addition of a few more panels in the near future.
Bruce of Ithaca, NY
Thursday, November 12th
Ithaca, NY customers, Charles and Susan, started working with Halco around ten years ago when they had plans to build a home that would utilize geothermal heating and cooling.  Well, they ended purchasing a home instead, and that home was using 2,000 gallons of propane a year! They contacted Hal, CEO and owner of Halco, who helped the couple design and retrofit a geothermal system for the home. Right away, the new system took the customers from around $8,000/year in heating costs to less than $2,000/year.  After replacing their old propane boiler with geothermal, Charles and Susan added solar to help offset their electricity usage. A few years later they added some more solar, bought an electric car, and now they are very close to net-zero, meaning they are producing just about as much energy as they are using! Recently, the pair hit 100 MWh of electricity produced with their Halco installed solar arrays.  To put this number in perspective, 100 MWh is enough to offset 12.3 homes' electricity use for one year, 7,957 gallons of gasoline consumed, and 77,308 pounds of coal burned! Of this milestone Charles said, “It feels big, it feels like we really did something. Maybe it's just a little step and we're only one house and we're only one family, but we're doing what we can, we're doing the best that we can."  Charles often recommends Halco, stating, “I highly recommend working with Hal Smith because he is an honorable man and he gets the stuff done. He makes sure that it works!" 
Charles W. of Ithaca, NY
Tuesday, August 13th
Two years before deciding to upgrade to solar energy, Candace F. had the furnace in her Trumansburg, NY home replaced by Halco and was very pleased with their services. When it came the time to have the home retrofitted for solar energy and install the panels, she called Halco again for an estimate. Based on the estimate and her previous experience with the company she decided to trust Halco for the job, and was not disappointed. Halco’s crews were very responsible, finished the job in a timely manner and cleaned everything up before leaving. "They finished the whole job in one day. They didn’t leave a nail or a piece of cardboard behind,” Candace said,.“You would never know they were here. The most exciting part about it would probably be watching the meter on a sunny day, when we can see that we are really making power and putting it back on the grid."
Candace F. of Trumansburg, NY
Thursday, May 14th
Fred B., from Freeville, NY wanted to upgrade the heating and cooling system in his beautiful 190 year old house and move away from fossil fuels.  Halco installed the geothermal system, upgraded the duct work and improved insulation so that the old house could conserve as much energy and be as comfortable as a newly constructed, energy efficient home.  Fred is very happy with the results stating, "I would recommend myself to use them again, and I would recommend to people that ask me. Halco would be an excellent choice", says Fred.
Fred B. of Freeville, NY
Friday, September 8th
Happy Halco customer, Dick Matthews, switched from the hard work of heating his home with wood to a new LG air source heat pump system. This new, whole house system both heats and cools his home and is very easy to use. Dick is extremely pleased with the new ductless system stating, "If I had one thing to say about Halco it would be that the company is competent."  
Dick M. of Naples, NY
Tuesday, April 13th
Hal,   I wanted to drop a quick note of appreciation for the crew that handled the recent mechanical install of our LG heat pump system. I have to say that I was initially skeptical that such a large company could maintain such a client-centered approach, but your people pulled it off. From my first meeting with Matt Dennis, where I explained that we were just looking for a ballpark cost and some design ideas for our 200-year old farmhouse (so many small rooms...), I could see that HALCO was going to be easy to work with. He took his time, walked through the house, discussed some options and his thoughts, and didn't try to sell us anything. I knew we were at least a few years out from buying anything, so he was just establishing a relationship.   Then the NYSERDA rules changed, and suddenly "a few years" became "a few months". Matt came out again and did a full study of the house, including a blower door test. He went back and designed a system for us, and about two months later (delayed for a refi on our house), Dan and Rob showed up to install. Even though our crazy-complicated install (kind of a complex attic) took two days longer than expected, they took the time to do everything right and asked for my input as they went.   I grew up in an HVAC business household. Both my father and grandfather owned companies and have run service calls their entire lives, so I know just enough to be dangerous. Plus, I grew up in Florida 20 years ago, so I know nothing of the current state of the art in a cold climate. Nonetheless, everybody was willing to answer my questions and listen to my suggestions about where we might run ductwork, place the air handler, run linesets and electrical, and everything else. As a result, I have a system and an install where there's nothing that forces me to say "I would've done that differently".   And I imagine that thanks also go to you for building a culture that encourages getting it right. The fact that all of these guys are trusted enough to work it out in the field and make sure the customer is satisfied and the system is right is a testament to that culture. Thank you. I will definitely call HALCO in the future when the need arises.  
Dean M. of Groton, NY
Monday, July 19th
James first contacted Halco 6 years ago on a recommendation from his friend and neighbor. He was spending over $6,000 a year on fuel oil to heat his home and was looking for a better solution. James ultimately took his friend's advice and chose to work with Halco. Now, six years later, he has two solar systems, geothermal heating and cooling, and an electric water heater and says, “I’ve never been sorry. It’s a good company, reliable, and I have nothing but good to say about it!”
James C. of Cortland, NY
Wednesday, August 3rd
Kitty had been concerned about climate change for a while and was researching ways she could help combat the issue on an individual level. After connecting with HeatSmart CNY, Kitty choose to work with Halco to install her new air source heat pump system!
Kitty B. of Tully, NY
Tuesday, July 13th
Long-time customer, Gary, talks about his five-star experiences with Halco throughout the years. Gary has used Halco to replace his furnace and central air, for plumbing repairs, and most recently to replace his water heater. Of Halco, Gary states, "I would just say go ahead and give them a call! I feel they are a great company to deal with." 
Gary P. of Phelps, NY
Tuesday, December 29th
Your man Matt, is one of the top technicians I have ever dealt with. He know his job. Be sure to keep him.P.S. Matt, also has a tremendous personality.
John D. of Wellsburg, NY
Thursday, March 25th
Very satisfied, Gary and Justin were very polite and professional and helpful with any information.
Gary S. of Pine City, NY
Tuesday, March 22nd
I have already told people of your company and the process and that I am pleased with all.  Everyone, especially Bill and Veronica, have been a pleasure to work with.  These kinds of things can be very stressful with the work being done, unknown problems that can arise at the financial end of it, but it has been a pleasure working with professionals in the business who aim to please.
Loretta Y. of Elmira, NY
Monday, January 31st
Jim is a real gentleman, friendly, and very concerned about customer satisfaction. Good job.
Cathie R. of Elmira, NY
Wednesday, April 29th
My only concern is that you don't pay your people enough! What a team!  We smelled gas in the basement in the afternoon on Saturday 3/23. Called NYSEG, they came and found that the control valve inside the furnace was leaking gas big time. So, they red tagged it and shut it off.  We called two local repair men. The first claimed to have 24/7 services, but turned out that the guy "on-call" was actually in PA at the time and couldn't get to us until Sunday morning. So, we called the next one and he would come out, but it was going to be $140 with no guarantee that he would be able to fix anything because we had a Singer furnace.  Then we saw your ad in the Yellow Pages, and noticed that you offer regular business hours until 9PM everyday. So we called and got a person that actually works at your company (the other guys were using answering services). The nice girl said that she wasn't sure when exactly, but that someone would be to our house that evening and it would only be $89, and he would call ahead. The guy (Pete I think) did call and showed up at our door after dark. We were in the midst of renovating our kitchen, but he still insisted on donning his booties to walk through the kitchen to the basement.  Once down there, he got right to work and checked the whole furnace over. He ended up finding a hole and two weld spots on the heat exchanger that were missed by our home inspector (we just moved in this past October). He said that he would have to red tag the furnace on top of the other red tag from NYSEG. Then he called his boss from our basement to see what could be done to get us heat ASAP. His boss told him to call Steve, your VP of Sales and Service. They talked for a bit, and then he handed the phone to me. Steve explained that we wouldn't be able to get a new furnace Sunday, but would have a new one first thing Monday morning. Also, he said that based on our income he would be able to get us a deal through NYSERDA to help with the cost of the furnace. And he would be able to get some other discounts for the time of year, service plan, etc. Also, he mentioned that he would be able to apply the $89 from the service call that day to the balance of the new furnace. And, he said that the tech would be leaving us with 3 space heaters to keep warm until Monday - free of charge!! I was so happy at this point I was speechless.  Then Sunday, Steve called me three times to work out all the details of the financing and NYSERDA application. On a SUNDAY!! He had a birthday party for one of his grand kids that evening, and he is calling me to make sure we have everything in order to be able to get the furnace first thing Monday.  The installers showed up Monday morning and I directed them to the external entrance to the basement, but they had their booties in hand to walk through the kitchen (still under renovation, but we did finish just in time for Easter). They ended up having to take the old furnace out in pieces because it was so big. They finished the whole installation by 3PM.  Then as they were running the drain line for the furnace, they noticed the old saddle valve from where the fridge had hooked into the cold water was leaking (I had capped it, but it was still leaking, so I knew I would have to take it off and seal the pipe at some point). I explained this to them and they went right ahead and fixed it for me and they did a darn good job of it too!  So again, I just wanted to reiterate that I hope you pay your people a lot because they sure do deserve it.
Clayton O. of Elmira, NY
Saturday, March 23rd
Eric did a great job - very competent and sociable.
Ray W. of Elmira, NY
Friday, November 4th
We are extremely satisfied with the prompt friendly and informative service that we receive from Halco. Steve is extremely professional and knowledgeable. Thank you.
Ellie & Tim T. of Lowman, NY
Wednesday, June 24th
Very satisfied. Thom was so professional informative (explaining details), and pleasant.
Eliie & Tim T. of Lowman, NY
Friday, March 18th
Hope the summer is treating you well. I wanted you to know that last night at dinner my wife, said “I have to admit you were right about the insulation.  It’s really made the house much more comfortable.”  As you might imagine, I was incredibly pleased.  The insulation has made a huge difference this summer.  Temperature swings in the house are very minor unless we open the windows.  Looking forward to the winter benefits.   All best, Scott
Scott S. of Corning, NY
Tuesday, July 7th
Your man did a great job - was fast - efficient and courteous and answered all questions politely. - Thank you. -
Janet B. of Painted Post, NY
Sunday, December 6th
The technician was very knowledgeable and careful with the service. He was polite and listened to needs of customer.
The Fisk F. of Painted Post, NY
Thursday, April 15th
I found Halco in phone book yellow pages. Very happy with service. I would use you again and refer other people to Halco.
Billy Q. of Cameron, NY
Friday, August 1st
Jim D was very friendly, explained everything. We'd definitely call HALCO in the future.
Ken M. of Campbell, NY
Tuesday, October 26th
Very impressed with Jim's workmanship, knowledge; friendliness, and his wonderful sense of humor!
Leonard C. of Campbell, NY
Wednesday, December 15th
Excellent service. Night call was handled very well by Hans & next morning service call by Pete F seemed to have corrected the problem. Very courteous.
Leslie & Doris V. of Horseheads, NY
Wednesday, February 3rd
Total testimonials : 1260

our service area

We serve the following areas

Our Locations:

865 County Road 6
Phelps, NY 14532

1730 Mecklenburg Rd Suite B
Ithaca, NY 14850

204 Bass St
Liverpool, NY 13088

140A Metro Park
Rochester, NY 14623
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