Testimonials for Halco

I was very pleased that he showed what he did before closing the furnace up.

I have never had a service man that did such a thorough job of cleaning the furnace. Thank you.

Very courteous & friendly considerate of floors & rugs by wearing booties.

Bob is very nice guy. He is very knowledgeable and helpful. Thank for sending him for our furnace.

Thanks for the quick response on the service call. It's important to keep mom warm!

Great service!! Very knowledgeable and makes sure that everything is perfect before he closes his tool box!

Halco ALWAYS provides satisfaction!

My only concern is that you don't pay your people enough! What a team!  We smelled gas in the basement in the afternoon on Saturday 3/23. Called NYSEG, they came and found that the control valve inside the furnace was leaking gas big time. So, they red tagged it and shut it off.  We called two local repair men. The first claimed to have 24/7 services, but turned out that the guy "on-call" was actually in PA at the time and couldn't get to us until Sunday morning. So, we called the next one and he would come out, but it was going to be $140 with no guarantee that he would be able to fix anything because we had a Singer furnace.  Then we saw your ad in the Yellow Pages, and noticed that you offer regular business hours until 9PM everyday. So we called and got a person that actually works at your company (the other guys were using answering services). The nice girl said that she wasn't sure when exactly, but that someone would be to our house that evening and it would only be $89, and he would call ahead. The guy (Pete I think) did call and showed up at our door after dark. We were in the midst of renovating our kitchen, but he still insisted on donning his booties to walk through the kitchen to the basement.  Once down there, he got right to work and checked the whole furnace over. He ended up finding a hole and two weld spots on the heat exchanger that were missed by our home inspector (we just moved in this past October). He said that he would have to red tag the furnace on top of the other red tag from NYSEG. Then he called his boss from our basement to see what could be done to get us heat ASAP. His boss told him to call Steve, your VP of Sales and Service. They talked for a bit, and then he handed the phone to me. Steve explained that we wouldn't be able to get a new furnace Sunday, but would have a new one first thing Monday morning. Also, he said that based on our income he would be able to get us a deal through NYSERDA to help with the cost of the furnace. And he would be able to get some other discounts for the time of year, service plan, etc. Also, he mentioned that he would be able to apply the $89 from the service call that day to the balance of the new furnace. And, he said that the tech would be leaving us with 3 space heaters to keep warm until Monday - free of charge!! I was so happy at this point I was speechless.  Then Sunday, Steve called me three times to work out all the details of the financing and NYSERDA application. On a SUNDAY!! He had a birthday party for one of his grand kids that evening, and he is calling me to make sure we have everything in order to be able to get the furnace first thing Monday.  The installers showed up Monday morning and I directed them to the external entrance to the basement, but they had their booties in hand to walk through the kitchen (still under renovation, but we did finish just in time for Easter). They ended up having to take the old furnace out in pieces because it was so big. They finished the whole installation by 3PM.  Then as they were running the drain line for the furnace, they noticed the old saddle valve from where the fridge had hooked into the cold water was leaking (I had capped it, but it was still leaking, so I knew I would have to take it off and seal the pipe at some point). I explained this to them and they went right ahead and fixed it for me and they did a darn good job of it too!  So again, I just wanted to reiterate that I hope you pay your people a lot because they sure do deserve it.

Dear Halco, I wanted to take a moment to say thank you again. I contacted your company almost 3 years ago when I started really having troubles with my boiler. A salesman came out and did a home energy audit. Then I waited.  Well needless to say I called again when my boiler really stopped working and found out that the one gentleman no longer works for your company and because it had been so long another energy audit had to be done. That is when you sent out David (thank you)! David was very polite, knew exactly what needed to be done, what papers needed to be filled out and even had to deal with the water department because I had a water main break in front of my house and there was a sheet of ice in front of my house!  David went above and beyond in order to help me and my family. Even coming out another time because I could not get my important forms off my computer for him. David also kept in contact with me to let me know how everything was going with the application process. Then I received the very best call ever from him that I was approved for the 50/50 and the insulation for my home. You have no idea how happy I was. Within a couple of weeks my family and I would have HEAT in our house!!!! Almost two months with only electrical heaters to heat our home in the dead of winter. Thankfully, it was not our normal Wayne County winter. We then met Josh and Richard who were our installers. And thank you yet again!! These two gentlemen are an asset to your company. Honestly, all three of them are!!!! In just two days Josh and Richard were able to install the new system, remove the old, and make it look like they were never there. Josh and Richard were a delight to have in my home, they were extremely knowledgeable and answered every question I had and there were hundreds of them. Never once did I feel like I was a bother to them. And I was amazed that even with all my questions it did not slow them down whatsoever. It was a pleasure to have them in my home and I will highly recommend David, Josh and Richard to everyone I can, and already have!!! The day that Josh and Richard were finished, David called me again to see how things went and I could not contain the excitement in my voice, of the pure joy that I had to walk into a warm home again. David will be coming out again so that we can start the next step of the insulation. And honestly I cannot wait!!! If everyone in your company is as professional, fun, and as trustworthy as these three have been, you will be receiving another letter from me. Also sorry for my spelling, I am an auto mechanic, not a journalist! :) 

Steve and his crew had a very positive attitude in the manner in which they completed the installation. Steve was very professional in describing the system and answering our questions.

All people we dealt with from Halco were very professional, courteous, & friendly.

Polite, job well done. Explained service to owner of household everything which was done. *Each year I want Steve Andrews to have my furnace clean.*"Excellent service Steve. Thanks again."

I will always recommend Halco to all my friends and family. Because the service we receive is always high quality and at a reasonable rate.

Pete was fabulous, very friendly, very professional, and explained everything he did.

Bob Mansell did a great job getting us ready for the hot weather. Hope the weather comes.