Testimonials for Halco

Dear all Halco family: Greg, Theresa, Jamie, Brittany, Seth, Rodney, Dave, Jim & partner that put my furnace in. Thank you all for all your caring and help and professionalism. I love the furnace and thermostat. I could not have stayed in my home if it wasn't for all of you. Please thank too the men that worked so hard insulating, this will help so much too. I hope I haven't forgotten anyone. It is honestly a dream come true. I am truly blessed over this. Please thank NYS Gas and Electric and the state program, Empower! God Bless all of you always. 

Hi Hal, Hope all is well with you!  I just wanted to let you know that we have been so pleased with the work of one of your employees, Peter Faas.. He's been working on our routine furnace checks for several years and has done an especially fine job with our gas fireplace, which is not easy to work with.  He represents your company in a professional way and does a great job. We are loyal Halco customers and a lot of that is because of Peter.  I recommend Halco to friends often!  Thanks! Barb

I can't thank you and your staff enough for their incredibly timely response to our boiler situation. Ed was dispatched on Monday to determine why our boiler wasn't heating our water. He and his helper did a fantastic job of determining the issue, taking extensive pictures and describing to us what the issues were and forwarding all his documentation in order to justify a boiler replacement. He called us Monday evening to say that all documentation had been submitted to Navian for approval. Then to get your call this morning that a crew would be out this morning to replace the boiler was miraculous. The two gentlemen who replaced our boiler were outstanding representatives of your firm. They were highly professional, very pleasant to talk to and cleaned up any and all debris from the replacement. Our level of trust with your firm is best exemplified by the fact that D****** had a doctor's appointment that we simply could not change, we told your crew what time we had to leave, showed them how to secure the house and we left. We came home to a clean boiler room and garage. Please pass on our thanks to your crew for such a great job. Thanks again for your continued professionalism and outstanding customer service.

Hello,   I'm writing as a follow-up to work done on our boiler last week by Chris, one of your HVAC guys (with an assistant). He replaced an inducer motor, a pressure tank, an auto-feed valve, and a backflow preventer.   First I want to say how pleased I was by the service I got from everyone at Halco, starting with Steve (the guy who made the initial visit to diagnose the multiple problems with the system), on to Jamie, who I spoke with on the phone several times about setting up the follow-up repair visit, ordering parts, etc., to Chris and his assistant (whose name I never got). Everyone was super helpful, responsive, and clear in communications. I appreciated that Halco covered the cost of overnight shipping on the inducer monitor from out of state, and the loan of two space heaters over the two days we were without heat before the repair work could be done. Chris and partner got here around 4 PM on the day that the inducer motor was received, and they worked until almost 10 PM to restore our heat and hot water. It was great to finally be able to shower and run the dishwasher after they were done!   Again, thanks to all for outstanding service. I will continue recommending Halco to anyone who asks!

Jennifer T.'s home in Rochester, NY had some serious comfort issues and her energy bills were sky high, so she decided to call Halco for help.  She had seen Halco before during area home shows and felt she could trust them to convert her heating system from oil to gas.  A Halco Home Performance specialist came to her house and after a thorough evaluation, designed a solution that would effectively address all her comfort and energy consumption problems.  Besides the oil to gas conversion, they professionally air-sealed the home and added insulation to the basement and attic to make sure the house was able to conserve the heat that would be produced by the new heating equipment.  The winter following the retrofits was especially harsh in Rochester, but Jennifer's home was very comfortable all around with no cold rooms or drafts. "The comfort within the home has been tremendous. Rochester had a really bad winter and the difference with the insulation and the work... it was night and day compared to what it was like before the work was done. " says Jennifer. "I am happy on both counts: that my energy cost has been reduced and the comfort within the home has drastically changed. "

We can't say enough good about Halco as a company and as an organization with people that I would trust for anything that may come up in the future. There is only one phone call that I'm going to make, and it's always going to be to their number because that's the easiest route for me to take. 

I just had to tell you that Jason went above and beyond the call to duty today. We are out of town and got an alert that the temperature was down in the house. Called in and got a service call scheduled - which Jason got the call. When Jason arrived, the road hadn't been plowed and was not passable. Jason took it upon himself to walk into the house from East Lake Rd. Jason determined that despite the gauge on the propane tank showing 15%, that there was no propane. He felt really bad that he had to charge us for the service call since the problem was no propane. The good news is I got Superior there - they found gauge on the tank was defective and the tank was empty - filled tank and got everything restarted - and are reimbursing me for your service call.   I know in your business you get enough complaints - but just wanted you to know that you have a great employee in Jason.   Stay safe - John

Ed Okonsky and his crew did a wonderful job at our residence, installing a furnace and insulating our mobile home. We are very satisfied with all that they did. Thank you very much! We are super pleased!!!

The team show up on time. They got right to work after explaining what they were going to do. They worked together well - good team.

Steve and Logan did another fine job on my furnace. Great workers, nice to have them doing the job.

Hello Matthew, CONGRATULATIONS, IT'S A HUGE SUCCESS AND JOB WELL DONE!! It was very nice and wonderful to come home from work early this morning and have heat and comfortable rooms in the house. I checked and touched the baseboards in every room to make sure I am not dreaming or imagining things "IT WAS REAL, I HAVE HEAT". I do not have to wear coat, hat, gloves and layers of clothes inside the house anymore. I commended of your professional presentation from the beginning June 2013 when you came to  evaluate the heating system of my house. The two employee who started the work demonstrated high standard of morality, action and performance I am very impressed. Thank you so much, I am very grateful and I appreciate very much all the hard work, dedication, professional service and integrity you and your whole team had given me, especially to Graham and Joanne. Me and the White family are so proud of your company and will not only recommend you to other people for a five star service, but also keep you for our home needs.  Sincerely, Ludy

I've been a customer for a few years now, and from Cissy thru Dave R. your/company provides a great service. Thank you!

Hi Logan, OMG...I HAVE HEAT!!!!  YAY!!!! Thank you so much for all that you did to make the grant possible!!!!  I am so happy that I have my new boiler. Will & Mike did an awesome job. Thank you, thank you THANK YOU!!! Have a great day...   ;)

You have an outstanding crew who obviously take a lot of pride in their work. I'd be happy to recommend your company to anyone.

Anthony Duncan serviced our hot water heater as well as our furnace earlier today as part of our annual maintenance contracts. We were so pleased with the exceptional service that he provided, that we wanted to reach out and let you know. Anthony arrived on time, providing us with a professional phone call 15 minutes prior to his arrival to let us know he would arrive shortly. He was cheerful, polite, and professional and proceeded to do a thorough job in servicing both our hot water heater as well as our furnace.   There have been times when servicemen have come out to service these devices, taken off the door, and done a quick look with their flashlights, and left. Anthony took the time to carefully examine all of the parts of our furnace while flushing the hot water heater and found the igniter appeared to be seriously worn, which he replaced while he was here. That saved us the future inconvenience of a furnace not working and having to go without heat while waiting for a service call.   When he left, he updated us on everything that he had done and suggested that we change the filter as soon as possible.   We were more than pleased and wanted to thank you for your thorough training of your staff, as well as Anthony for his exceptional service today. This is something I will be mentioning to others looking for a furnace company to install or service their furnace or hot water heater.   Well done. Thank you.