Testimonials for Halco

Don and his wife got started with Halco after hearing a HeatSmart Tompkins ad about heat pumps on the radio. They were interested in learning about more efficient ways to heat their home, so they filled out an application and were put in touch with Halco. From insulation and air sealing to a new heat pump systems and basement waterproofing, Halco helped this couple completely renovate their home! They have been extremely happy with Halco and our team from start to finish!
Don B. of Erin, NY
Tuesday, November 23rd
Hello, Halco. We just wanted to let you know we've received outstanding service from your office staff and field representatives. We've had consistent, excellent customer service from Corey and Brandon as our primary contacts. In addition, we are very grateful for Josh, Zach, Steve, Nick and Jose who installed our heat pump system last week. They were courteous, knowledgeable, respectful, and very competent in their work. We feel like we are in good hands with Halco from top to bottom. Thanks so much for upgrading our insulation this winter and installing our heat pump system. We love the results and are looking forward to our energy savings!
Beth M. of Bath, NY
Thursday, March 25th
Hal,   I wanted to drop a quick note of appreciation for the crew that handled the recent mechanical install of our LG heat pump system. I have to say that I was initially skeptical that such a large company could maintain such a client-centered approach, but your people pulled it off. From my first meeting with Matt Dennis, where I explained that we were just looking for a ballpark cost and some design ideas for our 200-year old farmhouse (so many small rooms...), I could see that HALCO was going to be easy to work with. He took his time, walked through the house, discussed some options and his thoughts, and didn't try to sell us anything. I knew we were at least a few years out from buying anything, so he was just establishing a relationship.   Then the NYSERDA rules changed, and suddenly "a few years" became "a few months". Matt came out again and did a full study of the house, including a blower door test. He went back and designed a system for us, and about two months later (delayed for a refi on our house), Dan and Rob showed up to install. Even though our crazy-complicated install (kind of a complex attic) took two days longer than expected, they took the time to do everything right and asked for my input as they went.   I grew up in an HVAC business household. Both my father and grandfather owned companies and have run service calls their entire lives, so I know just enough to be dangerous. Plus, I grew up in Florida 20 years ago, so I know nothing of the current state of the art in a cold climate. Nonetheless, everybody was willing to answer my questions and listen to my suggestions about where we might run ductwork, place the air handler, run linesets and electrical, and everything else. As a result, I have a system and an install where there's nothing that forces me to say "I would've done that differently".   And I imagine that thanks also go to you for building a culture that encourages getting it right. The fact that all of these guys are trusted enough to work it out in the field and make sure the customer is satisfied and the system is right is a testament to that culture. Thank you. I will definitely call HALCO in the future when the need arises.  
Dean M. of Groton, NY
Monday, July 19th
Kitty had been concerned about climate change for a while and was researching ways she could help combat the issue on an individual level. After connecting with HeatSmart CNY, Kitty choose to work with Halco to install her new air source heat pump system!
Kitty B. of Tully, NY
Tuesday, July 13th
Hi Matt, I just want to tell you that Josh is absolutely great, just like you!  He’s cordial, focused, hardworking, productive, patient, knowledgeable,  … totally “on the ball!”  I hope Halco recognizes his worth, and makes certain he has an upward path in the company.  Between you and Josh, I couldn’t receive better support and service!  Hal is lucky to have the two of you, and I’d like to tell him that!! Most gratefully, Jeanette
Jeanette S. of Spencer, NY
Thursday, January 16th
I wanted to reach out and tell someone at Halco that Lloyd was amazing and I want to celebrate him and let Halco know this. I'm not sure his last name but he was here everyday and I am just impressed.  My family felt so good about the installation process due to how Lloyd communicated with us and the respect he had for our home.  
Matteo L. of Brooktondale, NY
Monday, April 12th
Hello Halco Staff,We have been so pleased with the professionalism, responsiveness, and friendliness of your staff and your installers! Thank you!
Valerie G. of Ithaca, NY
Thursday, October 28th
Excellent service all the way around. I would especially like to acknowledge Lance for all of his efforts. He is clearly someone who likes to make things happen to improve people's lives.  Kudos to Lance and the whole Halco team!
Claudia D. of Trumansburg, NY
Wednesday, August 25th
Dear Hal, Just a word of appreciation for the installation of a heat pump in my house in February. This is a great system - very easy to use - even for someone as old as I happen to be.  Your people showed up on schedule, were efficient and left my place cleaner than when they arrived! They even gave me a short lesson on how to use my new heat pump system.  I am especially appreciative for all the effort and time that Troy Duerr put in to see that the job was designed properly and installed correctly. He returned a week after the installation was complete to make sure I was satisfied! When I built this house 35 years ago, wood heat was a great choice. At nearly 90, it is not so great! So, you can get some idea of how much I am enjoying my new heating system.  Thanks again. I will recommend your company every chance I get.
Dick M. of Naples, NY
Wednesday, March 17th
Dear Halco,   I have been pleased with Halco’s dedicated biannual inspections. My four heating/ air conditioning units are all well cleaned and in good working order. Last year, I witnessed the work that goes into servicing the four units in my condo. I believe it was a spring cleaning, but due to various emergencies that happened on my cleaning dates it was completed during the July 4th weekend. I had 13 family members in my two bedroom unit and your technician serviced all four units without disrupting our activities. Everyone was so impressed.   On another occasion a few years (4years?) back one of your employees worked on a unit in my condo installing a blower on three consecutive days. Every time I turn the unit on I am impressed at how the unit operates and the memory of the hard work that went in to the fixing of the unit.   So when I return in March I will expect another fine job well done based on the evidence of past performance. Thank you.
Ray S. of Canandaigua, NY
Monday, February 10th
To Halco, thank you very much for sending Dillon and Todd out to do our Heat Pumps and Mini Splits installation and removal of the old furnace and central air conditioning units which were installed by Halco many years ago. They had a couple hot humid days and working in a tightly sealed very tight crawl space with no ventilation that was insulated by Halco last year on a dirt crawl space and spray foamed the walls. Also thanks to the Electricians whose names I forgot that did the Electric Service Meter Box and Electricial Panel upgrade and installation. Also thanks to Jim Rickey for helping us so much for working through many roadblocks and sticking with us to getting the grant for to be able to afford to do this project. The new system works great and we are so pleased with the results. Than you all! We have been Halco customers for a long time, and their customer service and professionalism on their part is what keeps us as loyal customers! I highly recommend Halco to anyone who wants the job done right the first time, every time. Customer for life! 
Gary P. of Phelps, NY
Thursday, June 23rd
Testimonial Photo by Connie B.
I'm so excited about my ductless mini-split heat pump system. Now I have air conditioning as well as heat throughout my manufactured home and best of all, IT'S AFFORDABLE. My techs from Halco, Dan and Jacob were stellar as far as punctuality, quality and they were very, very, neat cleaning up every speck of debris in and around my home. I hope to show my neighbors just how great this system is. No more propane. This system is definitely perfect for our planet as far as no more fossil fuels. Thank you Halco for such great service.
Connie B. of Lafayette, NY
Friday, September 6th
I write because soon it'll be a year that I've had my heat pump system. The insulation and new energy system have transformed my home.  I realized I'm living in the house of my dreams, just had to upgrade it a bit.  I spent the last three months renovating the interior, got a fabulous sink and dishwasher, threw out about 75% of my stuff, repainted the interior, installed LED lighting, turned the two 2nd floor front rooms into well-lit studios -- it's all so different -- beautiful, peaceful, a real sanctuary, every room fully functional.  At the heart of it, of course, is climate control.  Warm, cozy, and draft-free in the winter, cool and dry in the summer.  I remember how when we first met in my living room, both of us tried to talk with sweat just streaming.  Omg.  Apologies!! I love it here now.  Also, I would not be able to work from home without the AC, so thanks for that as well.  
Mary T. of Syracuse, NY
Saturday, July 11th
Two polite and helpful techs arrived. After being told my concern they promptly turned off my outside faucet from behind the heat pump and drained the outside faucet. They also checked the location of the main water lines for their information. They explained each thing they were involved with. Very satisfied. 
Sandra T. of Williamson, NY
Friday, November 5th
Total testimonials : 14

our service area

We serve the following areas

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865 County Road 6
Phelps, NY 14532

1730 Mecklenburg Rd Suite B
Ithaca, NY 14850

204 Bass St
Liverpool, NY 13088

140A Metro Park
Rochester, NY 14623
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