Testimonials for Halco

Customer service is such an important part of any company or business, and I just had to write to tell you how impressive your customer service is. From the initial phone call to schedule the service, to completion of the job every person was professional - and focused on making sure the job was done right. Unfortunately, there were a couple issues that required the tech, Tom Dygert, to come out again the day after the initial service. I was assured Tom would be out within a couple hours of my phone call. He was and immediately assured me that everything would be taken care of to my satisfaction. He was pleasant, professional, and apologetic that there was a need for a return service call. He even went above and beyond to help me patch a good size hole in the wall the correction required. Now that's customer service! I am extremely pleased with the work, the attention to detail, and most of all the customer service! Thank you.

Dave did an excellent job and was a pleasure to work with.

Our sincere appreciation out to Eric and Hector. The service you provided us was outstanding.  It's so great to know a company can stand by their service techs. We are truly grateful for all you did and your respect and thoughtfulness. You showed true professionalism in all aspects. Halco has two great employees hands down. Thank you so very much!

To Hal Smith and Staff We have been long time Halco customers and are very well acquainted with Halco products and service. Halco installed our first A/C system many years ago as well as our 10kw standby generator and we have been a member of your annual maintenance program. When it was time that both our boiler and A/C needed replacement there was no question as to who we would be contacting. I placed a call to Stephen Hegel who did a comprehensive assessment and analysis of our needs and presented us with an energy efficient program. The program recommendations included the latest technology (Navien Combi Boiler) temperature controlled natural gas, combination boiler and hot water heater and Goodman High Efficiency Air Conditioner Systems. The presentation appeared to be exactly what would be best suited to satisfy our needs. The products, plus the incentives, plus the professional presentation by Stephen Hegel, was more than enough to sign the proposal agreement. Installation was set up to be in two phases. Phase 1 was to install the A/C system and Phase 2 for the boiler installation. I was very impressed by the fact that each phase of the installation had a separate crew and crew leader specialized in that installation. Each crew leader and staff knew exactly what had to be done and everything was done systematically and efficiently. Everyone was friendly, courteous and sensitive to maintaining a clean environment. Both phases were completed without any complications and all systems are performing perfectly.  In conclusion: I can't speak highly enough about the staff that performed the work and especially about Stephen Hegel who was there for us every step of the way from the initial presentation to the completion of the project. He was always available to answer any questions, he was timely and could always be reached. As for Halco. I kind of refer to your company as Halco 911. If I have a problem that is Halco related I know that I can call Halco 911 and I will be greeted by a very courteous person who will know exactly what to do and that my problem will receive immediate attention. Thank you Halco and Staff. Click the below images to read the original letters.

As always Steve provides me with great personable service! I appreciate his expertise.

Steve is the best of your employees that we have had come here.

Thom was excellent in performance and very knowledgeable! I'm looking forward to a "cool" summer

Very good job. Best job ever done. Thank you very much.

We're really enjoying the A/C on these hot, humid days. Thank you.

I thought the work done was great and the attitude of Matt was also great!!!! He was very helpful at explaining what work was done.

Very helpful technician who was willing to explain what was wrong & what would correct the recurrent problem -- in clean terms.

Appreciate the prompt response & techs explanation of the problem and the fix. Also the extra concern with an LP check- routine tune up at furnace/AC also done. Super.Many Thanks

Hal, First of all, your sales/tech representative, Ed Okonsky is one your best company’s assets.  Ed presented himself and Halco with professionalism and proved to be a “subject matter expert”.  I was impressed with his ability to patiently absorb my (verbal) basic knowledge of HVAC and then further educate me on those things that I was not familiar with, to build my overall confidence in Halco. He respected my knowledge and did not try to intimidate me with his extensive knowledge base.  Much appreciated! I had other HVAC companies come to my home to advise and quote. Although you were somewhat higher in price, we made the choice to hire your company. My wife and I are very happy with our decision. From the very start of initial consult, on to the expert install team you assigned to our home...your company was expertly and professionally represented.  I can give no higher endorsement of your company, and the folks you sent out to complete our home project, regarding assessment, quotation (response in 24 hours) and install!! Regards, 

Excellent work - good recommendation for me to help keep all in good working order.

Chris is excellent. Very professional & treats the work like it is for him. He is a very valuable employee to your company. Treat him well!