Testimonials for Halco

Just wanted to share my recent experience with Halco's installation of a replacement A/C unit.   I've been a Halco service customer for a number of years, quite satisfied with the quality of work. This was the major reason why I asked Halco to provide a quote for a replacement A/C. Dan Fuhrmann was able to win my business by listening to what I was looking for and providing a detailed evaluation of the home's heating/cooling profile. I was given a number of options, but above all I felt my thoughts were heard and understood as I moved toward making a final decision. I did not feel pressured to make a decision, and received validation even when my decision was for a moderately priced system.   I would want to mention that I've had excellent customer service from the people in your office, both during past service calls and during this current A/C installation. I wish I could remember their names! However I can state that during each telephone call, I have experienced the service person first listening to the reason I called, then taking the time to figure out a course of action or a solution to a concern. I have felt valued as a 'person' who is a customer. I would give an example with the fact that I had let office staff know that I would be available if an earlier install date became open, and in fact received a call for a date a week earlier than originally planned (just in time before the 90 + days in late July!).   Which brings me to the installation of the new A/C unit. Rex and his partner Robert arrived on time to begin the work. They listened to the questions I had about the installation and explained how the work would be done. They proceeded with the install in a skilled and professional manner, and appeared to take time and care with the work, not treating the installation as if it was 'just another job' to rush through. They even took the time to explain how the new equipment on the furnace would look different, in case I might see the difference later and be concerned. Lastly, they did a great job cleaning up their work, both inside and out. Again, in my experience, other businesses ignore such basic tasks, whereas this seemed to be another example of how Halco employees look at all aspects of their work as parts of the larger picture of providing quality products and service.   I apologize for the length of this message, however I wanted to express that with Halco (whether Sales, Office or Installation employees), I have experienced a level of customer service that sadly seems lacking in many businesses. Needless to say, I'm satisfied with my new air conditioning system! At the time of writing this, the outside temp is 90 degrees with 72% humidity! That's figures to a heat index of 108!! However inside house is a comfy 72 degrees/ 45% humidity!!    Thanks Halco!!
Gary S. of Fayette, NY
Friday, July 19th
Very impressed with Jim's workmanship, knowledge; friendliness, and his wonderful sense of humor!
Leonard C. of Campbell, NY
Wednesday, December 15th
Great thorough job. Best ever. Very professional work.
Art Y. of Newfield, NY
Wednesday, May 4th
Thom was excellent in performance and very knowledgeable! I'm looking forward to a "cool" summer
Hede P. of Brooktondale, NY
Tuesday, June 7th
Joe and his crew were extremely professional, friendly, and efficient. Joe explained everything in detail and answered all my questions. He showed me everything they were doing, step-by-step. They were meticulous about keeping my home clean and returning everything to its original condition. I was very pleased and impressed. It would be my pleasure to provide references for Halco and Joe and his crew. I felt I was being treated not just fairly, but exceptionally. The work was done with dedication and care.
Taylor Y. of Dundee, NY
Monday, July 25th
Dave McCullough was very knowledgeable, prompt & answered our questions. Great customer service.
Barb N. of Ithaca, NY
Monday, March 15th
Matt Slimskey did a great job. I appreciate his advise and quick problem solving.
Bill T. of Ithaca, NY
Friday, December 3rd
Eric did a great job a spent time explaining things to me while he was here. He was very helpful.
Kim T. of Ithaca, NY
Sunday, March 11th
Matt did a great job! Explained everything he did and his recommendation.
Marge & Jim P. of Ithaca, NY
Thursday, October 7th
Dave was professional & pleasant. He answered all questions carefully. Work area was clean & work was perfect.
Rochelle M. of Ithaca, NY
Thursday, June 17th
To whom it may concern: A big thanks to Sam and Jim who put a lot of thought into the planning of getting our air conditioner installed.  We are so grateful and appreciative of all the hard and intense labor that Dan and Taylor put into the installation. What a difference in how comfortable we feel now in our home.  And thank you for sending the extra help on the last day.  We are new to the area but we would not hesitate in recommending your service to anyone and everyone. 
Phyllis F. of Ithaca, NY
Thursday, July 25th
Hi! We recently had many Halco technicians at our house trying to resolve our AC problems.  I can't locate all the survey forms but would like to write one general email that I hope you will apply to all of the home visits. We had a bit of a unique problem and all technicians worked hard to resolve it.  Brandon and Matt were terrific about accommodating and responding to my need to understand what happened and to make sure we were protected from it happening again.  If a tech didn't know what to do - they called and found someone else.  We are very pleased with the service provided and would, and have, recommended your service to others. Of special note is Hans.  His experience enabled him to look at our situation a bit more broadly and he's why we added the furnace purchase.  We appreciated his honest assessment and saving $1000 by buying it now with the AC rather than later.  His comments were extremely valuable.  And Brandon jumped on it and had technicians in the next business day to install the unit.  We are very pleased with the service we received.  Thanks for helping us through a difficult situation.
Sheryl G. of Ithaca, NY
Sunday, August 9th
Matt is very knowledgeable, has a great work ethics, and is very polite and friendly.
Ruth M. of Trumansburg, NY
Wednesday, December 8th
Hal, First of all, your sales/tech representative, Ed Okonsky is one your best company’s assets.  Ed presented himself and Halco with professionalism and proved to be a “subject matter expert”.  I was impressed with his ability to patiently absorb my (verbal) basic knowledge of HVAC and then further educate me on those things that I was not familiar with, to build my overall confidence in Halco. He respected my knowledge and did not try to intimidate me with his extensive knowledge base.  Much appreciated! I had other HVAC companies come to my home to advise and quote. Although you were somewhat higher in price, we made the choice to hire your company. My wife and I are very happy with our decision. From the very start of initial consult, on to the expert install team you assigned to our home...your company was expertly and professionally represented.  I can give no higher endorsement of your company, and the folks you sent out to complete our home project, regarding assessment, quotation (response in 24 hours) and install!! Regards, 
Bernie & Geri B. of Dryden, NY
Wednesday, August 30th
Tech was very courteous & did an excellent job explaining what was fixed.
Wilson T. of Lansing, NY
Thursday, July 28th
Total testimonials : 88

our service area

We serve the following areas

Our Locations:

865 County Road 6
Phelps, NY 14532

1730 Mecklenburg Rd Suite B
Ithaca, NY 14850

204 Bass St
Liverpool, NY 13088

140A Metro Park
Rochester, NY 14623
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