Testimonials for Halco

I write because soon it'll be a year that I've had my heat pump system. The insulation and new energy system have transformed my home.  I realized I'm living in the house of my dreams, just had to upgrade it a bit.  I spent the last three months renovating the interior, got a fabulous sink and dishwasher, threw out about 75% of my stuff, repainted the interior, installed LED lighting, turned the two 2nd floor front rooms into well-lit studios -- it's all so different -- beautiful, peaceful, a real sanctuary, every room fully functional.  At the heart of it, of course, is climate control.  Warm, cozy, and draft-free in the winter, cool and dry in the summer.  I remember how when we first met in my living room, both of us tried to talk with sweat just streaming.  Omg.  Apologies!! I love it here now.  Also, I would not be able to work from home without the AC, so thanks for that as well.  

All the work was done very well and all employees were very courteous.

Dear Ms. Sipp, Tim Kelsey and his crew installed the new Okna window with the correct grid yesterday afternoon. Tim also tightened the frame of the window adjacent to the replacement. We truly appreciate the successful actions of all the Halco people, yourself included, responding to our dilemma. We have encouraged other owners in this condominium to use your excellent professional services.  Thank you for your attention to our situation.  Regards,

Dear Mr. Smith,I am writing to thank you, Halco, and especially Matt Dennis and Matt Slimskey for your exceptional customer service.Matt Dennis and Matt Slimskey oversaw the sale and installation of my LG Hydro Kit heat pump heating and cooling system. They and their teams exceeded my expectations in all regards.I first met Matt Dennis at a virtual HeatSmart CNY meeting. I was interested in installing an air-to-water heat pump, which is regrettably not yet widely available in the U.S. market. Matt D. consulted with me about ATW heat pumps and other options. He researched ATW heat pumps and advised on more readily available, and serviceable, alternatives. Matt regularly accepted my calls after business hours and “geeked out” with me about what heat pump heating and cooling system would work best for my new construction project. To this day, Matt has remained in close contact and offered support even though my bill to Halco has been fully paid.Matt Slimskey oversaw the team that installed my heating and cooling system. I was out of the country during most of the installation but various other subcontractors whom I trust spoke very admirably about Matt and his team even without my prompting. As I’m sure you know, this is rare for subcontractors to do. During the few times that I managed to be on site, Matt’s team treated me like a valued customer, explaining the system in a clear and patient way.What also stands out clearly in my mind is when my General Contractor—whom Matt S. had been attempting to contact for weeks, without success—contacted me on a Friday at noon and asked that Halco “turn on the heat” the following Monday (less than 3 full days later!) in order to pass inspection. I was appalled by this request, but Matt and his team adapted and somehow managed to have the heating and cooling system functional by the GC’s due date. That was less than 24 business hours away from the time service was requested. Talk about exceeding expectations.Throughout all of this high-maintenance drama of customer service, Matt Dennis and Matt Slimskey have remained steadfastly good-humored, helpful, and friendly. I admit that I had been nervous about working with a “big name” heating and cooling company on this project. I typically prefer to work with the smallest business possible. But Halco proved me wrong. Your team has taken remarkably good care of me—a single woman navigating house building for the first time. I am indebted to Matt Dennis, Matt Slimskey, their teams, and you, for helping me through this process. I have recommended, and will continue to recommend, Halco to my friends with the strongest endorsement. Thank you, Hal, and please pass my gratitude along to Matt Dennis, Matt Slimskey, and their teams.

Matt was courteous thorough and very competent. He took his time to explain options and service in a professional manner.

All the men that came to my house really did a great job. I already gave your business you work for to other people. Thanks again.

I am very happy with the work done, Jim, Mike, Tom were great workers. Couldn't ask for better men to be working on my home!! Halco is #1 in my book.Thank-you very much guys!!Mr. James A Mitchell

Very good customer service. He actually wrote the receipt so we could read everything he did.

I am very grateful that Matt was able to come out here at 8:30pm and correct the problem! Thanks very much!

I just wanted to write you about a very positive service experience we had over the past two days. We are on contract for a geothermal pump, and suffice it to say the project has not been straightforward between the architecture, the property lines, and the global supply chain. Part of the project involved trenching across our septic line for lack of another option, and when our (recently pumped) septic started backing up yesterday my wife and I panicked.   We called Matt and right away he sent over Mark who was very thorough, professional, and great to work with. He came up with a good plan, having diagnosed that the line was probably intact, and had us contact a septic service in the morning.    Today we had the septic company come by and the assessment was that there was something "unusual" going on - the tank was not too full but there may have been a clog or something wrong with the main line from the house. Matt came to the rescue again and sent Andrew and Ryan back this afternoon.   I can't emphasize enough how great Andrew and Ryan were! They spent hours here running the pipes with cameras and a mechanical device. They were kind, informative, and professional to the max and even cleaned up the mess afterwards.   I just thought you would want to know what a great team of people you have working at Halco between Matt, Mark, Andrew, and Ryan.   Thanks so much and we are looking forward to continuing our project with Halco.

I'm so excited about my ductless mini-split heat pump system. Now I have air conditioning as well as heat throughout my manufactured home and best of all, IT'S AFFORDABLE. My techs from Halco, Dan and Jacob were stellar as far as punctuality, quality and they were very, very, neat cleaning up every speck of debris in and around my home. I hope to show my neighbors just how great this system is. No more propane. This system is definitely perfect for our planet as far as no more fossil fuels. Thank you Halco for such great service.

Workers were very nice. They did a great job, thank you.

Jim was very helpful and explained everything that he was doing.

We're always very impressed with Halco & our techs. Eric was great & very informative. Thank you!

John was prompt & friendly & did a great job. We've always been happy with Halco.