Water Heaters Customer Testimonial from Igor O. in Penfield, NY

I would like to personally thank Halco and the technicians Paul C. and Jason for the excellent work done on reinstalling my Navien tankless water heater on 8/27/2009. Previously installed by another company that was obviously not qualified and did not take pride in their work, the heater was barely hanging on its "picture frame"-like support made out of a couple of 2x4" hanging on screws from the ceiling. It was loud enough to be heard around the house, did not work well and was risking the house with flood or ever worse if it were to fall.

Halco, on the other hand did a superb job of "mopping it up". They took the unit off and reinstalled as if they did the job from the beginning. A brand new prefab metal stand was installed to hold the unit securely. All new water and electrical lines were run in accordance with all the codes. They even added a whole house shutoff valve to help with the one broken by previous installers. Hangers were added to existing pipes to support them securely. And finally, an elaborate drainage system was made to make to catch condensate. Even the pressure relieve valve was not simply piped to the floor, but piped to the drain gap. The basement was left in pristine clean shape, much cleaner than when they started the job. The heater now operates so quietly, I can no longer hear it outside of the basement!

I feel Halco went well beyond what they quoted me initially and delivered a professionally installed, well tuned system that will last for a long time. The skills and attention to details of your technician speak volumes of your company. Thanks again and looking forward to future business with you.