Testimonials for Halco

Both Dave & Logan performed above the call of duty! - Thanks to the both of them

Pete did an excellent job!! I appreciate the work he did.

Thanks for the quick response on the service call. It's important to keep mom warm!

Tech was very capable & explained what he did and why.

Great service!! Very knowledgeable and makes sure that everything is perfect before he closes his tool box!

Ed was terrific! Very thorough and spent the time to let us know what he was doing and why.

I am very pleased with Matt's work. He was polite & very understanding about my handicapped condition- very nice.

Jim was terrific - did great job - very pleased with quick service same day.

We have been very satisfied with the work done by, not only Bob but Jim, who has worked on our plumbing.

Halco ALWAYS provides satisfaction!

Eric did a great job - very competent and sociable.

I have already told people of your company and the process and that I am pleased with all.  Everyone, especially Bill and Veronica, have been a pleasure to work with.  These kinds of things can be very stressful with the work being done, unknown problems that can arise at the financial end of it, but it has been a pleasure working with professionals in the business who aim to please.

Jim is a real gentleman, friendly, and very concerned about customer satisfaction. Good job.

My only concern is that you don't pay your people enough! What a team!  We smelled gas in the basement in the afternoon on Saturday 3/23. Called NYSEG, they came and found that the control valve inside the furnace was leaking gas big time. So, they red tagged it and shut it off.  We called two local repair men. The first claimed to have 24/7 services, but turned out that the guy "on-call" was actually in PA at the time and couldn't get to us until Sunday morning. So, we called the next one and he would come out, but it was going to be $140 with no guarantee that he would be able to fix anything because we had a Singer furnace.  Then we saw your ad in the Yellow Pages, and noticed that you offer regular business hours until 9PM everyday. So we called and got a person that actually works at your company (the other guys were using answering services). The nice girl said that she wasn't sure when exactly, but that someone would be to our house that evening and it would only be $89, and he would call ahead. The guy (Pete I think) did call and showed up at our door after dark. We were in the midst of renovating our kitchen, but he still insisted on donning his booties to walk through the kitchen to the basement.  Once down there, he got right to work and checked the whole furnace over. He ended up finding a hole and two weld spots on the heat exchanger that were missed by our home inspector (we just moved in this past October). He said that he would have to red tag the furnace on top of the other red tag from NYSEG. Then he called his boss from our basement to see what could be done to get us heat ASAP. His boss told him to call Steve, your VP of Sales and Service. They talked for a bit, and then he handed the phone to me. Steve explained that we wouldn't be able to get a new furnace Sunday, but would have a new one first thing Monday morning. Also, he said that based on our income he would be able to get us a deal through NYSERDA to help with the cost of the furnace. And he would be able to get some other discounts for the time of year, service plan, etc. Also, he mentioned that he would be able to apply the $89 from the service call that day to the balance of the new furnace. And, he said that the tech would be leaving us with 3 space heaters to keep warm until Monday - free of charge!! I was so happy at this point I was speechless.  Then Sunday, Steve called me three times to work out all the details of the financing and NYSERDA application. On a SUNDAY!! He had a birthday party for one of his grand kids that evening, and he is calling me to make sure we have everything in order to be able to get the furnace first thing Monday.  The installers showed up Monday morning and I directed them to the external entrance to the basement, but they had their booties in hand to walk through the kitchen (still under renovation, but we did finish just in time for Easter). They ended up having to take the old furnace out in pieces because it was so big. They finished the whole installation by 3PM.  Then as they were running the drain line for the furnace, they noticed the old saddle valve from where the fridge had hooked into the cold water was leaking (I had capped it, but it was still leaking, so I knew I would have to take it off and seal the pipe at some point). I explained this to them and they went right ahead and fixed it for me and they did a darn good job of it too!  So again, I just wanted to reiterate that I hope you pay your people a lot because they sure do deserve it.

Appreciate the prompt response & techs explanation of the problem and the fix. Also the extra concern with an LP check- routine tune up at furnace/AC also done. Super.Many Thanks