Service people were pleasant and thorough

Yes, I had done an energy audit several years ago before insulating my home.

Somewhat

Yes and no. Some of the items I was aware of, and other items I was not aware of.

Knew that the attic needed insulation and ventilation, and that the doors and windows needed to be tightened up. Also...

Apparently a critter ( squirrel?) had expired in vent/ glue and was preventing heat from working properly! Thanks to ch...