The call representative was polite, friendly and professional. She asked questions that would determine the degree of urgency for the situation and schedule the service call accordingly. Very pleasant to talk to.

Matt Crandall is an extremely knowledgeable technician who performs exceptional work. Not only is his work exceptional, he is definitely a pleasant, outgoing "people" person. He is a great representative for HALCO who is enthusiastic about his work. He seriously enjoys his profession.

Matt was right on target with the diagnosis of the problem and was able to repair our geothermal unit quickly.

Matt had been to our home prior to this service call, about a year ago, so he was familiar with our unit. The work he performed was excellent. He took the time to answer my questions and fully explained the problem to me.

Matt cleaned the area when he completed the repair leaving no debris or mess behind.