Customer Service Coordinator/Dispatcher

Halco Home Solutions has been a trusted name in home performance since 1984. With over 14,000 customer reviews and a 4.9-star average on Google, we’re proud to be a leader in energy-efficient home solutions across the region. Our team of 180+ professionals is dedicated to helping families improve comfort, reduce utility costs, and increase property value through high-quality, sustainable services.

About the Role

We’re hiring a Customer Service Coordinator/Dispatcher to join our growing team in Phelps, NY. This full-time position plays a key role as the first point of contact for customers interested in our services. You’ll work directly with homeowners to understand their needs and schedule appointments with the appropriate Home Solutions Experts or Service Technicians.

Note: This is not a cold-calling or telemarketing position. All contacts are inbound leads or referrals—customers who have shown interest in our services.

Schedule

• Wednesday - 10a - 9p
• Thursday - Saturday 8a -7p
• Hour lunches each day
• Training would be Monday - Friday 7a - 4p for 6-8 Weeks and then transition to shift

Key Responsibilities

• Contact existing and referred customers to assess service needs
• Schedule appointments with the appropriate team members
• Communicate clearly and professionally via phone and email
• Maintain accurate records and coordinate with internal teams
• Provide outstanding customer service at all times

What We’re Looking For

• 2+ years of experience in office, customer service, or call center roles
• Comfortable working at a desk and being on the phone for extended periods
• Excellent communication skills—both written and verbal
• Strong organizational, problem-solving, and time-management abilities
• Proficient with Microsoft Office, Google Docs, and general computer systems
• Familiarity with the Finger Lakes region is a plus

Benefits

• 401(k) with 100% company match (up to 4%)
• Medical, dental, and vision insurance
• Flexible Spending Account (FSA) 
• Voluntary supplemental insurance available through Aflac
• Paid time off: vacation, holidays, and sick days
• Company-paid life insurance ($10K whole life & $25K term)
• NYS Disability and company provided short-term disability coverage
• Gym membership reimbursement
• Parental leave
• Annual birthday bonus
• Employee Assistance Program
• Weekly paychecks

If you're passionate about helping people and want to be part of a growing, mission-driven company, we’d love to hear from you. Apply today!