What 40 Years In Business Has Taught Halco About Customer Service

As Halco celebrates its 40th anniversary, we wanted to take the opportunity to reflect on our journey and growth as a company. Beginning as a residential plumbing and heating service and installation contractor, we've expanded significantly over the past four decades. From a small startup to a leading name in the home services industry in the Finger Lakes area, the Halco story is one of dedication and constant evolution. 

Expanding Services for Comprehensive Energy Solutions

In our quest to meet all of the home comfort and energy needs of our neighbors, family, and friends in Rochester, Ithaca, Syracuse, and the rest of the Finger Lakes, we quickly realized the need to broaden our horizons. It wasn't just about providing plumbing, heating, and cooling solutions; it was about embracing a holistic approach to home energy needs. 

This realization led us to expand our services to incorporate insulation, air sealing, electrical, solar, and geothermal solutions. Our goal was clear - to address the comprehensive energy needs of homes, minimizing energy loss while installing and maintaining energy-efficient equipment. This expansion not only allowed us to offer a wider range of services but also positioned us as a one-stop solution for all home energy efficiency needs.

Deepening Local Ties and Technological Expertise

Experience, they say, is the best teacher. At Halco, this rings especially true. Our four decades of service have not just been about growing our business, but also about deepening our understanding of customer service. Being ingrained in the local community has given us an intimate knowledge of the unique climate challenges faced in the Finger Lakes region. This local expertise, combined with our continuous adoption of the latest technologies and techniques, ensures that we keep homes comfortable and energy efficient. Our longstanding presence has helped us build trust and rapport with our clients, making us a preferred choice in the community.

Hear what our customers have to say in on our testimonials page

Planning for an Energy-Efficient and Comfortable Future

We have had a front-row seat to see how technology and building science have advanced home comfort and energy use. Looking ahead, we recognize that planning for an energy-efficient future is not just a trend, but a necessity. In the climatically challenging Finger Lakes region, achieving this balance requires a comprehensive approach. We focus on enhancing home energy efficiency through multiple avenues. This includes upgrading insulation and air sealing to minimize energy loss, replacing outdated heating and cooling systems with more efficient, and sometimes all-electric, alternatives, and integrating sustainable energy sources like geothermal and solar power. Such measures not only reduce dependency on the traditional power grid but also significantly lower the carbon footprint of homes.

Halco Does It All

At Halco, we believe that exceptional customer service is about understanding and anticipating our clients' needs. That’s why we offer customized solutions tailored to each home's unique requirements. Our team of certified professionals is trained to provide not just service, but solutions that add value to your home and life. Whether it's a routine maintenance check or a complex installation, we ensure transparency, reliability, and unparalleled professionalism.

Moreover, we are committed to staying abreast of the latest industry developments. Our team regularly undergoes training and certification to ensure they are equipped with the knowledge and skills required to handle the latest equipment and technologies. This commitment to ongoing education and improvement means that we are always ready to offer the most advanced and effective solutions to our clients.

As we look back on these 40 years, we are filled with gratitude for the trust and support of our community. Your belief in us has been the driving force behind our growth and success. As we step into the future, we pledge to continue evolving, learning, and serving you with the same passion and commitment that marked our humble beginnings. Our journey so far has been remarkable, but we believe the best is yet to come.

If it involves your home comfort and energy use, Halco does it! Call Halco Energy at 1-315-946-6200